Description
As a Litigated Credit Hire Specialist here at Keoghs you'll be at the heart of a team dedicated to championing clients interests in high-stakes credit hire cases.
Department: Claims Management
Location: Birmingham
This role offers an excellent opportunity to investigate Litigated Complex Credit Hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value.
This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.
Benefits
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Hybrid working – (Working only 1 day in the office)
* Simply Health Care Cash Plan
* Pension Contribution based 5% Employee / 3% Employer
* Davies Incentive Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 years’ service
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
Key Accountabilities
The role will involve dealing with a caseload of DA credit hire & injury files under the supervision of their Team Leader. Instructions are received at the point of litigation, so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.
* Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
* Develop and maintain client relationships, always keeping the client at the heart of every decision
* Formulating an initial strategy for approval by Team Leader.
* Legal research
* Undertaking telephone negotiations with third party Solicitors
* Liaising with the insured and insurers where necessary
* Ensuring ‘actions’ are carried out as per the task list within the Case Management System
* Accurately completing management information processes (MI)
* Processing bills
* Ensuring all files are kept within ISO 9001 guidelines
* To ensure compliance with the SRA Standards & Regulations
* Adhere to the Keoghs Values
* Ability to work in target driven environment
Court Process Responsibilities
* Drafting defences
* Completing direction questionnaires
* Dealing with disclosure and exchange of evidence
* Completing pre-trial checklists
* Instructing Counsel
* Drafting CPR Part 18 questions
* Drafting CPR Part 35 questions
* Drafting Counter schedules
Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch.
Experience, Skills and Qualifications
Essential
* Experience of litigation and handling Credit Hire files with evidence of managing own case load
* Education – at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
* Ability to use own initiative
* Ability to plan and prioritise workloads
* Excellent listening and verbal communication skills
* Good telephone negotiation skills
* Ability to follow work processes and keep to Strategy
* Ability to recognise when sensitivity and tact are required
* Ability to make decisions
* Ability to remain calm under pressure
* Good IT skills including Word, Outlook, and experience of a Case Management System preferred
* Adhere to the Keoghs Values
Desirable
* Experience of handling PI claims
Values
* We are connected
* We are Dynamic
* We are Innovative
* We succeed together
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