Overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
* Effectively run all store operations to meet or exceed sales and KPI targets; set clear sales goals, track performance, and evolve processes to ensure continuous store growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Develop a positive team culture through recruiting, training and continuous development of team members.
* Build a motivated, high-performing team to drive store success.
* Analyse sales data and financial reports to make quick, well-informed decisions and identify opportunities operationally and commercially.
* Develop and implement strategies to meet and exceed sales targets.
* Attract, engage and motivate customers to purchase using the latest visual merchandising techniques.
* Ensure merchandise displays are attractive and aligned to brand guidelines.
* Ensure teams deliver the highest level of service to achieve a positive net promoter score (NPS).
* Address customer inquiries, feedback and complaints in a timely and professional manner.
* Drive existing customer loyalty programs and promotions to enhance engagement.
* Maintain compliance with company policies, procedures and regulatory requirements.
* Monitor and control store expenses to stay within budget.
* Ensure the store complies with health and safety regulations.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive additional KPIs including but not limited to Units, Conversion, ATV, UPT.
* Achieve upselling and cross-selling targets.
* Maintain a high Net Promoter Score (NPS).
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training.
* Ensure employee engagement results meet or exceed company benchmarks.
* Keep operational costs within the allocated budget.
Skills and Experience
* Previous management experience in a fast-paced retail/customer-facing environment.
* Passionate about retail with a good understanding of latest trends and competitors.
* Strong leadership skills with experience coaching and developing a team.
* Strong communication skills and a proven track record of managing and exceeding sales targets and KPIs.
* Experience in analysing reports and making commercial decisions.
* Keen eye for detail and commerciality.
* Experience in visual merchandising is advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% off a range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals through our benefits platform (TELUS Health) including digital health and well-being services.
* Health cash plans and a wide range of internal development courses.
* Apprenticeships and accredited qualifications – earn while you learn (England Only).
* Company sick pay, health care cover, discounted gym memberships at JD Gyms, and life assurance.
* Access to colleague networks and opportunities to volunteer and contribute to JD Foundation.
* Incremental holiday allowance and other staff discounts and development opportunities.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Retail
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Locations and postings
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