Service Co-ordinator / Administrator – Laindon Essex £28/30k.
Location:Laindon Essex.
Department:Office Services
Reports To:Office Manager / Service Manager / Directors
Salary:£28,000 – £30,000 per annum
Working Hours:Monday to Friday, 8:00am – 5:00pm
Holiday Entitlement:28 days (including bank holidays)
Start Date:TBC
Role Summary
We are seeking a proactive and highly organised Service Co-ordinator / Administratorto join our busy office services team. This pivotal role ensures the seamless coordination and support of day-to-day service operations, liaising with Engineers, Clients, Suppliers, and Directors to deliver a high-quality service experience.
Key Responsibilities
* Handle client communications professionally, providing timely and accurate information to internal and external stakeholders.
* Support the Service Manager in managing and updating electronic planners and internal scheduling systems.
* Log and manage both PPM (Planned Preventative Maintenance) and reactive maintenance calls.
* Monitor and update client portals, ensuring real-time visibility of service status and compliance records.
* Coordinate with engineers and subcontractors, supporting the planning and allocation of jobs.
* Maintain and update job boards and T-card systems; assist with job tracking, documentation, and preparing files for invoicing.
* Manage customer queries, feedback, and service progress follow-ups.
* Administer a portfolio of client sites, supporting contract renewals and compliance obligations.
* Assist in generating minor quotations and procuring spare parts, including order tracking and deliveries.
* Ensure the organisation of digital records, backups, and shared folders (e.g., server, Dropbox).
* Carry out general office administrative tasks and ad hoc duties as required.
Person Specification
Essential Skills & Attributes:
* Excellent communication and interpersonal skills.
* Highly organised with the ability to multitask and prioritise workload.
* Strong initiative and common sense; able to work independently with minimal supervision.
* Team player with the ability to build positive relationships at all levels.
* Comfortable working in a fast-paced environment with changing priorities.
* Polite, well-mannered, and professional demeanour.
Desirable Qualifications:
* Business Administration or related qualification (preferred but not essential).
IT Proficiency:
* Competent in Microsoft Office and general office IT systems.
* Experience with scheduling or service management software is an advantage.
Why Join Us?
* Competitive salary of £28,000 – £30,000 per annum
* Monday to Friday schedule – no weekend work
* 28 days annual leave (including bank holidays)
* Supportive team environment
* Opportunity to work in a well-established and respected company
If you're an organised, driven individual looking to make a real impact within a growing business, we would love to hear from you. Apply now and become a key part of our service delivery success.
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