Customer Communications Executive (Fixed-term Contract)
Join to apply for the Customer Communications Executive (Fixed-term Contract) role at System C
Customer Communications Executive (Fixed-term Contract)
Join to apply for the Customer Communications Executive (Fixed-term Contract) role at System C
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Description
We are looking for an enthusiastic, results-driven
Description
We are looking for an enthusiastic, results-driven Customer Communications Executive to join our team on a fixed-term contract - maternity cover. Within this role you will help to execute and measure our customer communications across events, social media, and email marketing.
Reporting into the Head of Brand & Communications, you’ll work with team members and key stakeholders across the business to ensure we develop a sustained customer communications programme, ensuring that our customers feel engaged, informed, and part of our System C family.
You will need strong analytical skills with a commitment to creative marketing, be willing to work with other team members in order to contribute to our marketing targets.
Key Responsibilities
* Establish a regular customer communications programme to strengthen customer retention and grow spend through the customer lifecycle.
* Produce customer newsletters for relevant customer groups, working with product management, support, professional services to gather content, review, build and publish.
* Promote customer go-lives, new wins internally and externally with a particular focus on social media channels.
* Assist in the planning and execution of customer focused user events (online and face to face).
* Implement programs, processes, and tools to increase engagement between customers and System C, driving value and supporting cross-sell and up-sell campaigns executed by the demand generation team.
* Take ownership of developing our customer data within Salesforce, including preference centres and tracking of reference sites.
* Work on our customer advocacy programme to increase advocacy across our business, to include the development and maintenance of strong relationships with key customers.
* Support the measurement of campaign effectiveness through generating regular reports.
* Develop a community platform for use across the System C user community to support communications and engagement.
Requirements
* At least four years' experience in a B2B marketing role (hi-tech preferred although not essential).
* Strong written and verbal skills, with practical experience of writing marketing content.
* Experience with Salesforce and Marketo is advantageous.
* Excellent commercial acumen and relationship-building skills.
* The ability to deliver projects and results within set timescales.
* Confident, persuasive and outgoing - with strong influencing skills.
* Positive and proactive attitude.
* Excellent attention to detail and quality.
* Ability to work cooperatively and effectively as part of a team.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Marketing, Public Relations, and Writing/Editing
* Industries
IT Services and IT Consulting
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