Social network you want to login/join with:
col-narrow-left
Client:
Teleperformance
Location:
Castlereagh, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Views:
4
Posted:
14.06.2025
Expiry Date:
29.07.2025
col-wide
Job Description:
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
* Save on commuting costs with only 1 day in the office each week
* Cut down on daily expenses - less spent on travel, lunches, and workwear
* Ideal for maintaining a work-life balance while still being part of a team
Details
* Start date: 7th July 2025
* Location: NatWest, Belfast City Centre
* Shifts: Full-time - 40hrs per week - hours between 07:00 and 23:00
Firstly, what you get from us!
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial & Legal Advice
* Critical Illness Cover – up to £10,000
* Cycle to Work Scheme
* Holiday Purchase Scheme
* Length of Service Awards
* Monthly Inspire Awards – For top performers
* Refer-A-Friend bonus up to £1,200
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Support
Now about the Job!
You will provide proactive and reactive customer service to ensure clients meet their financial goals. You will receive comprehensive training and support in your role.
Key Responsibilities
* Provide outstanding customer service at first contact
* Educate customers on banking options suitable for their needs
* Complete processes accurately and compliantly, ensuring a positive experience
* Take appropriate actions to achieve good customer outcomes and review processes regularly
Join us as a Customer Service Advisor
* Deliver excellent service, focusing on customer needs and financial goals
* Assist customers in choosing suitable banking options
* Complete processes diligently, providing seamless service
What you'll do
* Conduct financial reviews and provide accurate information to support informed decisions
* Manage your schedule effectively, balancing proactive outreach with scheduled meetings
* Support the bank’s operations to serve as many customers as possible
* Maintain team relationships and support overall business goals
* Resolve complaints promptly and restore customer relationships
* Ensure customer satisfaction with each interaction
The skills you'll need
Experience in customer service and relationship management is essential. You should have excellent organizational, communication, and technology skills, with experience in a regulated environment.
#J-18808-Ljbffr