Join to apply for the Neighbourhood Management Assistant role at Cardiff Community Housing Association
3 days ago Be among the first 25 applicants
Join to apply for the Neighbourhood Management Assistant role at Cardiff Community Housing Association
Get AI-powered advice on this job and more exclusive features.
Cardiff Community Housing Association provided pay range
This range is provided by Cardiff Community Housing Association. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About the Role
You will be a customer champion who provides excellent service for CCHA customers by responding to housing enquiries in line with CCHA’s policies and procedures. You will be the first point of contact when taking inbound and making outbound housing and communities calls. In this pivotal role, you will support our teams across the housing department in the following areas: money solutions (rents), neighbourhood safety, lettings and housing management, by taking accountability for queries – takes it, owns it and resolves it.
In the initial stage this role will support Money Solutions team where you will focus on completing tasks that support our Money Solutions Officers, while being the first point of contact for our tenants on the phone and at times, in our Tolven Court reception.
About You
If you are ready to take your first step into supportive housing management, then our Neighbourhood Management Assistant role may be the new challenge for you. You might also be a seasoned housing professional who is passionate about customer service and delivering for tenants in our communities. We are looking for someone who shares our values, demonstrates excellent customer service, has great communication skills and wants to be part of a hard-working team. Knowledge of benefits and housing support systems would be an advantage; however, full training will be provided.
Our Shared Values
At CCHA, values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:
Caring | Respectful | Trusting and Trustworthy | Honest |Brave | Yourself
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative and Customer Service
* Industries
Non-profit Organizations and Housing and Community Development
Referrals increase your chances of interviewing at Cardiff Community Housing Association by 2x
Get notified about new Housing Assistant jobs in Cardiff, Wales, United Kingdom.
Cardiff, Wales, United Kingdom 1 month ago
Volunteer Fashion Event Sales & Promotions Assitant
Cardiff, Wales, United Kingdom 2 weeks ago
Leckwith, Wales, United Kingdom 6 days ago
Cardiff, Wales, United Kingdom 3 weeks ago
Bike Mechanic Sales Assistant Days -Cardiff Leckwith 1
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr