Location: Field Base role - South & Midlands
Secondment - 8 month FTC
About the Role:
We're on a mission to make every journey better—and our hospitality teams are at the heart of that. As a Hospitality Operational Excellence Manager, you'll lead the performance and service standards across our hospitality stores, ensuring every customer experience is exceptional.
Key Responsibilities:
* Coach and develop store teams to deliver consistent, high-quality food and coffee service.
* Drive commercial performance through SMART business planning and data-led decisions.
* Champion a customer-first culture, enhancing service, sales, and brand standards.
* Collaborate with stakeholders to align operations with trading plans and seasonal peaks.
* Analyse customer feedback and sales data to identify opportunities for growth.
What You'll Bring:
* Proven experience in hospitality management, ideally in food and coffee.
* Strong coaching and leadership skills with a passion for developing others.
* Commercial acumen and the ability to turn insights into action.
* A collaborative, inclusive approach with excellent communication skills.
* A genuine passion for delivering outstanding customer experiences.
Why Apply?
This is a fantastic opportunity to shape the future of our hospitality offer, influence commercial success, and grow your career in a dynamic, people-focused environment.