Senior IT Operations Manager - Cardiff
Senior IT Operations Manager with strong operational IT experience in heading up an IT team across several areas including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed off and in action so it's supporting this alongside the Director of IS.
Experience Required:
* Experience in a similar senior IT role i.e. Head of IT / Head of IT Services / Senior IT Operations Manager
* Hands-on operational senior IT experience
* Ability to manage cross-functional IT teams and develop those teams
* Excellent understanding of IT service management, IT infrastructure, and IT operations management
* Experience within the legal sector or a professional services environment would be a bonus
* Ability to implement and lead large-scale IT projects
* Experience working in a Microsoft Cloud environment
The role:
* Execute and oversee the IT Operations in alignment with the company goals, ensuring effective and timely delivery of IT projects in a Microsoft cloud environment
* Manage and mentor the team of IT professionals, including all their managers and team in IT infrastructure, Service Delivery and Service desk - supporting the overall defined IT strategy
* Oversee and ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices in the UK
* Oversee the delivery of IT services within a Microsoft & ITIL environment, ensuring they meet business needs and comply with established SLAs
* Lead IT infrastructure, including IT security initiatives to ensure robust and reliable systems across the business
* Collaborate with senior management, including people at the Director level and other stakeholders to understand and address urgent IT needs, to develop a robust IT strategy moving forward
The role is hybrid 3 in office 2 at home, with the expectation of more in the office until up to speed with things. My client is looking to pay a starting salary between £60,000 - £68,000 + Hybrid working + Excellent Benefits.
To apply, send your CV to matthew.leach@circlerecruitment.com
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