We are currently recruiting for one of our trusted clients who are look for a Process Improvement Expert to join their team! Join our client, a leading player in the pet health services and insurance industry, as they aim to secure the coveted position of the UK's #1 Pet Insurer.What You Can ExpectType – ContractLocation – BorehamwoodIndustry – InsuranceMain Responsibilities as a Process Improvement ExpertBe responsible for the design and redesign of some customer journeys and end-to-end processes to support enhanced customer experience, growth, efficiency, and current strategic goals.Get insights from customer research and market analysis, understand current challenges, and pain points and identify great ideas and innovations to help us define customer journeys.Help, adapt, improve, and document processes for new markets.Experience & Skills RequiredAnalysis and (re)design of customer journeysBusiness model and process mappingProcess improvement from a customer experience and efficiency perspective.Lean/Six sigmaAgile delivery experienceInsurance Industry experienceRPA experience Straight through ProcessingFor further information on this Process Improvement Expert role apply belowWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.