Role overview
Location: Worcester Six Business Park, WR4 0AD
Salary: £17,133 per annum + Overtime
Working hours: Monday - Friday Afternoon Shift 11.45 am – 5.00 pm
Contract Type: Permanent, Part Time (26.15 hours per week)
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
About the role
Role Overview:
To provide a professional and dedicated reception and security services to our site customer in Worcester. The role will require the Front of House Receptionist to perform tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided whilst doing this. You will be responsible for CCTV monitoring and therefore should hold a valid SIA Licence.
There will be requirement to cover the morning shift as and when required for holiday and sickness. This includes a Monday - Friday Morning Shift (07.00 am – 12.15 pm) pattern. What you'll do:
1. Answer switchboard in an efficient and professional manner
2. Greet visitors ensuring all names and details are logged and recorded in the visitor’s book on reception and notifying the appropriate EMCOR UK member of staff. All visitors must have appointments and be accompanied at all times.
3. Assist with maintaining the Premier House telephone extension list and ensuring all appropriate staff are provided with an up to date copy.
4. Update notice boards with internal announcements and current vacancies. Ensure all notice boards are kept tidy.
5. Ensure that security processes regarding the access of staff and visitors into Premier House are adhered to.
6. Keep a close view of the premises car park and advise members of staff or visitors if they have parked inappropriately.
7. Assist with meeting room bookings, ordering refreshments and making tea and coffee, when required.
8. Develop an understanding of EMCOR UK in order to improve personal contribution to the company and all staff interacted with.
9. To carry out as requested any other office duties, which are normal custom and practice
10. CCTV monitoring and surveillance
Who you'll be:
11. Proven experience in a customer facing role, including good communication skills
12. Hold a valid SIA Licence (CCTV monitoring would be advantageous)
13. Good IT skills including Microsoft Packages such as Outlook, Word & Excel
14. Be flexible to cover additional shifts when required to support wider Front of House team
EMCOR UK benefits
15. 20 Days holidays + Bank holidays
16. Holiday Buy Scheme - up to 5 days a year
17. Industry leading Maternity & Paternity Policies
18. Refer a Friend scheme – worth £500 per referral
19. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
20. Extensive Learning & Development opportunities, including opportunities for progression.
21. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
22. Bike To Work Scheme
23. Paid volunteering and charity days
24. Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
25. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.