Technical Support Engineer Near Southampton Full-time - Permanent £50,000 - £60,000 Do you enjoy getting hands-on with technical problems and digging deep to find the true root cause? Do you thrive in roles where every day brings a different challenge? Are you looking for a position where your engineering expertise genuinely improves customer experience and product performance? My client is looking to appoint a Technical Support Engineer to join their Systems Engineering team. This is a key role acting as the engineering interface for customer support, working on technical issues that go beyond standard troubleshooting workflows. You’ll be the point of escalation for complex faults across mechanical, electrical, software, and networking systems, ensuring customers receive fast, accurate, and technically sound resolutions. You’ll work closely with Systems Engineering, Electrical Design, Mechanical Design, Software, IT & Security, and the Commercial Support team, becoming a central figure in ensuring products perform reliably in the real world. The Role You will: Own the technical support function from an engineering perspective, resolving escalated issues requiring deeper technical investigation Manage and maintain the technical support database, prioritising issues, updating tickets, and communicating directly with customers Perform trend and data analysis to identify recurring problems, risks,...