ER and People Solutions Director, UK&E Location: Solihull (Homer Road) with flexibility. Package: Competitive salary up to 30% bonus company car or car allowance private medical 10% pension flexible working At Serco, we deliver essential public services that make a real difference—supporting governments and citizens across Justice, Immigration, Defence, Transport, Healthcare and more. With 50,000 employees globally and over 25,000 in the UK and Europe, our People and Culture function plays a pivotal role in shaping the colleague experience and enabling business success. We are now looking for an ER and People Solutions Director to join our UK & Europe People and Culture leadership team. Reporting to the Chief People and Culture Officer, this is a pivotal leadership role with scope to influence at the highest levels. You will set the strategic direction for Serco’s employee and industrial relations agenda, ensure our people policies are modern and pragmatic, and lead a team that designs and delivers solutions for change, growth and wellbeing. With responsibility for c.40 professionals, senior trade union relationships and a £1.2m supplier budget, this position requires a leader who can combine deep expertise with the ability to shape culture and guide transformation in a complex, fast-moving business. What you’ll be doing • Shape and deliver Serco’s employee and industrial relations strategy, embedding a culture of respect, performance and engagement. • Provide trusted advice to senior leaders on complex and sensitive people matters, including risk management and organisational change. • Oversee a modern people policy framework aligned to legislation, values and market practice. • Lead and develop a team of c.40 ER and People Solutions professionals, ensuring capability, resilience and succession. • Build and sustain constructive trade union relationships, enabling proactive engagement and conflict resolution. • Manage key supplier partnerships across occupational health, absence and wellbeing, with accountability for a £1.2m budget. • Ensure people solutions are embedded in major bids, transitions and transformations, enabling growth and delivery. • Use data and workforce insights to identify trends, mitigate risks and inform strategic decision-making. What you’ll need to bring • Proven experience in senior ER leadership roles within complex, matrixed or unionised environments, ideally from the outsourcing sector or similar listed businesses • Strong knowledge of employment law and industrial relations frameworks, with experience influencing at executive level. • Experience of working with internal and external legal partners • Ideally, has some exposure to TUPE and/or acquisitions and disposals. • The ability to maintain strategic focus yet balance with a approach to execution. • Experience managing budgets, external partners and complex stakeholder landscapes. • Chartered CIPD (or equivalent), with strong analytical, communication and influencing skills What we offer • Competitive base salary • Up to 30% performance-related bonus • Company car or car allowance • 10% employer pension contribution • Private medical insurance • 25 days holiday bank holidays, with the option to buy more • Flexible working arrangements About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.