Job Description
An exciting opportunity has arisen for a dynamic Senior Manager to join our Client’s Restaurants & Quick Serve areas, in leading their fast-paced food venues.
This is a key senior role where you’ll inspire a team of 11 Managers, ensuring exceptional guest experiences while keeping a close eye on performance, costs, and team development. You’ll use data and feedback to drive improvement, manage rotas and budgets, and work closely with other leaders to plan ahead and meet guest demand. With a priority focus on ensuring the guests have an amazing experience every time. You will motivate your team to deliver the highest standards, using market data, trends and feedback, to improve and develop standards consistently across the department.
We’re looking for someone with solid leadership experience in hospitality or retail F&B, who thrives in a hands-on role, can balance financial targets with service excellence, and who is passionate about leading high-performing teams. You will manage your budget closely, driving your team to deliver KPIs based on sales and costs in line with our business plan, and reviewing this regularly to identify areas of opportunity and risk. This will also involve working closely with other Operational Teams to project guest demand and team requirements accordingly.
Requirements
We are looking for a passionate leader with exceptional knowledge and solid experience of leading multiple restaurants, fast food or quick service operations possessing a genuine passion for delivering outstanding guest experiences. You’ll need to be both hands-on and comfortable diving into day-to-day challenges and strategic direction, able to set a clear vision for your team and work closely alongside your teams to manage any challenges that arise.
You should thrive on motivating and developing large teams, creating an environment where people feel supported and inspired. Strong financial acumen is essential; you’ll be adept at managing budgets, P&L, and using data and feedback to drive continuous improvement. You will always have the financials in mind but will balance this with keeping our guest experience at the heart of your decisions.
You should have excellent communication skills, a proactive mindset, be confident engaging with teams at all levels and a true love for hospitality complete the profile. You should also have a curious mindset and not be afraid to challenge the status quo. If you’re commercially aware, full of energy, and ready to make a big impact – this could be the ideal role for you