Service Designer – SC Eligible
Location:
Hybrid, with travel as required
Type:
Permanent
We are looking for an experienced
Service Designer
to join our growing digital and technology team. You will work on high-profile projects across government and commercial clients, helping to design services that are user-centred, accessible, and deliver real impact.
The Role
As a Service Designer, you will:
* Lead and contribute across the full service design lifecycle, from research and ideation to prototyping and delivery.
* Champion user-centred design and accessibility, applying GDS standards and inclusive practices.
* Produce clear design artefacts such as user journeys, service blueprints, personas, and service concepts.
* Facilitate workshops, design sprints and ideation sessions with stakeholders and users.
* Work closely with multidisciplinary teams (UX, research, product, engineering) in an agile environment.
What We're Looking For
* Proven experience delivering service design in complex environments.
* Strong understanding of GDS service standards and agile delivery.
* Ability to create and present design outputs clearly to diverse audiences.
* Excellent stakeholder engagement skills and ability to manage competing priorities.
* SC Clearance, or eligibility to obtain (UK resident for 5+ years).
This is a great opportunity for a Service Designer who thrives in fast-paced environments, wants to make a difference to user experiences, and is looking for career growth within digital transformation.