Helpdesk Scheduler
Location: Manchester
Salary:£25,000 – £28,000
Hours: Monday to Friday, 8:00 am – 4:30 pm
YourConstruction is proud to be working in partnership with a growing and dynamic Facilities Management company based in Manchester. We are seeking an organised and proactive Helpdesk Scheduler to join their thriving team.
Key Responsibilities:
* Schedule and coordinate engineers for planned and reactive maintenance jobs
* Act as the first point of contact for incoming calls and emails from clients
* Log and update service requests accurately in the system
* Monitor job progress and ensure completion within agreed SLAs
* Liaise with clients, contractors, and internal departments to ensure smooth communication and service delivery
* Assist with general administrative tasks as required
What We’re Looking For:
* Excellent organisational and communication skills
* Strong attention to detail and ability to prioritise workload
* Confident using IT systems and databases (experience with CAFM systems is a bonus)
* A positive, team-oriented attitude and willingness to learn
What’s on Offer:
* Competitive salary of £24,500 – £26,000
* Full training and ongoing development
* Clear progression opportunities within a growing business
* A supportive and vibrant working environment
Please note: This is an office-based role. Applicants must be able to reliably commute to the Manchester office.
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