Job Introduction On Street Bus shelter Cleaning Supervisor - WYCA Department: Cleaning Reporting to: Cleaning Manager Contract West Yorkshire Combined Authority Hours of Work: 40hrs per week Monday to Friday 0430-1300 (some flexible working between 0500-1700) Hourly rate £13.60ph (annual equals to £28,365) Carlisle are currently seeking a Team leader to support the Cleaning Manager and the management team on the WYCA Bus shelter Cleaning contract. Carlisle provides straight forward, intelligent FM solutions, which means that we operate in an honest and sincere manner, meeting our clients’ demands in the best way possible. We concentrate on putting people first – our employees and our customers. We are approachable, helpful and quick to find a solution. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering real value for money. We also concentrate on getting the job done and everything we do is backed up by the quality of our service, the creativity of our ideas and the direct approach we take. As the Team leader within the cleaning department of the business you will help manage the WYCA Bus shelter Cleaning contract with the Contract Manager in order to enhance Carlisle Cleaning’s reputation and ensure the profit potential of the contract is realized, whilst maintaining high corporate standards at all times. Note: This role will may require travel within the UK Responsibilities MAIN DUTIES AND RESPONSIBILITIES This role will include a variety of tasks including the following: To motivate and support site staff to ensure maximum efficiency, take responsibility for the day-to-day running of the cleaning service provision provided to the client, WYCA, to make sure contractual standards are delivered to the required standard and develop good working relationships with all client representatives. Key Accountabilities Manage the issuing of all uniforms to new starters together with the instructions that outline the standards of presentation expected and the consequences for a failure to meet those standards. Monitor staff performance taking remedial action where required and using corporate guidelines where performance fails to meet the standard. Be responsible for operational performance against defined performance standards as designated by the contract. Maintain effective communication and contact with the Contract Manager to ensure operational performance and standards match Company policies and procedures. Carry out frequent inspections on staff, compile reports, issue instructions and in general control the service delivery. Report on these matters to Contract Manager on a daily basis. To ensure staffing levels meet operational requirements to ensure that standards are maintained. Ensure service levels are set and monitored in order to deliver a consistently high level of service to our clients by completing cleaning audit, periodic checks, machinery/ equipment checks, and any other relevant monitoring tools as required Provide support and guidance to the Shelter cleaning team & support wider cleaning teams on the contract Ensure operatives have clear objectives and their performance is regularly reviewed. Manage the team by means of weekly meetings, reports, counselling, and training. Ensure effective staff meetings are arranged and attended for all shifts Take responsibility for ensuring compliance with Company procedures and policies, in particular proper completion of necessary paperwork systems for quality, environment, health and safety. Ensure compliance with legal requirements. Monitor customer satisfaction and service levels including agreed KPIs, design and implement appropriate action plans to improve standards where necessary. Ensure effective staff training and development; including succession plans are in place. To ensure that all employee work for Carlisle Cleaning on the contract comply with all client and company policies and procedures and adhere to the statutory obligations contained in the Health and Safety at Work legislation Travel around the West Yorkshire Combined authority area conducting support to front line teams assisting with cleaning regime where required. & conducting audits of cleaning standards which includes, Litter picking, sweeping, cleaning of shelters using the reach & wash systems, wiping and washing poster frames, Emptying bins, removal of graffiti. Essential Qualifications and Experience Positive, motivated leader Passion for excellent customer service Proactive – ability to think outside the box Quest for continuous improvement Highly flexible and adaptable The ability to work flexible hours Organised and methodical Ability to multitask and make sound decisions quickly Experience of effectively leading and training teams Experience of working effectively in a team Evidence of taking responsibility Willingness to take responsibility Experience of managing and training teams of at least 10 people Strong level of both verbal and written English communication skills Problem solving skills Commercially Aware Service industry experience Be able to provide proof of eligibility to work in the UK UK Driving Licence Able to carry a 10kg waste sack Dead lift a waste sack from the floor into the back of a van Be able to raise hands above head height in order to clean stations signs and poster frames The benefits A competitive hourly rate of pay – paid monthly Access to Company Pension Scheme after qualifying period Health and Wellbeing Plans Wagestream - financial flexibility and instant access to earned and authorised wages Fizz Benefits – discounts, rewards, and benefits, helping you save money every day Full induction, ongoing training and career development Quality kit and uniform, everything you need to perform your role effectively Employee Assistance Program Reward and Recognition scheme including Superstar and Core of Carlisle Awards Refer a Friend Scheme Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code. This is us Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential. Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability. IHPCLEAN