Company descriptionRole: Service Improvement ManagerDepartment: JLRLocation: Oldbury (3 days per week on-site, flexibility for remote and field visits)Salary: up to £45,000This is the jobThis is an exciting opportunity to lead a team of four specialists and drive continuous improvement across our roadside performance and repair operations.As Service Improvement Manager, you'll take a strategic view of our processes, identify opportunities for improvement, and suggest changes that deliver measurable results.You won't need to be hands-on technical, but you will need strong analytical skills, the ability to challenge the status quo, and a passion for making things betterWhat will I be doing?Lead and motivate a team of technical experts within THD.Carry out visits to Roadside Operations patrols to understand where we can support and improve.Analyse and identify opportunities to improve efficiency and reduce costs.Challenge existing processes and ask the "why" and "so what" to drive innovation.Collaborate with stakeholders and subject matter experts to implement improvements.Support wider business KPIsManage relationships with B2B accounts and ensure exceptional customer service deliveryWhat do I need?Proven leadership experience with the ability to inspire and motivate teams.Strong analytical and problem-solving skills.Experience in process improvement, change management or a similar role.Excellent stakeholder management and communication skills.Commercial acumen and understanding of KPIs.Additional informationWhy Join Us?This is your opportunity to play a pivotal role in shaping the future of roadside repair for one of the world's most prestigious automotive brands.Apply today!