CBRE – Bath, United Kingdom
Job Title: Data Centre Technician
CBRE, Bath, UK
Purpose of the job
* To deliver service support within site team at client’s data centre(s).
* To carry out Planned Preventative Maintenance, ad‑hoc and reactive tasks, escorting and controlling sub‑contractors to all M&E services.
* To take a pro‑active role in identifying any issues which need to be escalated to the M&E manager.
* To elevate any site emergencies following agreed procedures.
* In addition, the role may require small installation works, repairs to building fabric, and handyman duties.
Key Responsibilities
* Resolve and complete day‑to‑day work orders to meet customer satisfaction targets and deliver within the SLA timeframe.
* Maintain an up‑to‑date log of work completed and outstanding items through the Mainstream SI‑7 CMMS system.
* Qualify and act as an appointed Authorised Person (AP) within 6 months from onboarding.
* Carry out isolations and re‑instatement of Electrical, Gas, Fire Alarms and Sprinkler systems when required and where authorised.
* Issue permits for access, maintenance, service and project activities as required.
* Ensure that all contractors and CBRE staff comply with all CBRE and client safety and security requirements.
* Participate in the critical services training programme.
* Maintain effective communication with the client and management team at all times.
* Operate as a team with other technicians by sharing expertise and experience to resolve operational problems.
* Provide holiday, training & sickness cover for other members of the shift team.
* Track and complete Critical Services Planned Preventative Maintenance and report on critical services & environmental monitoring.
* Provide condition assessments of plant and equipment.
* Log and act on all out‑of‑line situations with incident reports including remedial action taken.
* Update reports, documentation and infrastructure mapping as required.
* Ensure that all contractors and CBRE staff comply with statutory, CBRE/Client safety and security requirements.
* Ensure quality of 3rd‑party specialist contractors and implement any report recommendations.
* Ensure follow‑through between normal technical tasks and additional/project works.
* Assist in preparing quotations for extra technical works, sourcing supplies, materials and labour to carry out work cost‑effectively.
* Maintain effective communication with the client and management team, e.g. incident reports, handover documents.
* Ensure all requirements are met within client SLA and Data Centre DOU and adhere to the standard CBRE/Client processes.
Personal Experience / Qualifications / Skills
* Trained in a technical discipline and having served an apprenticeship or equivalent. City & Guilds / NVQ level 3 or equivalent in BS7671:2008 (EE Wiring Regulation 18th Edition).
* Previous experience working within a critical maintenance environment.
* Ability to work with minimal supervision.
* Good customer service and communication skills.
* Flexible approach to work; good team worker.
* Willing to learn and develop own skills.
* Good understanding of permit‑to‑work systems and H&S requirements.
* Ability to participate in mixed‑skill teams to meet targets and standards.
* Ability to understand technical drawings.
* Understanding of power provisioning, PDU’s and environmental monitoring.
* Basic PC literacy and ability to interrogate database systems; training will be provided on all site‑based systems.
Accountabilities
* Accountable to Contract Manager and Site Supervisor.
* The post holder does not have any directly reporting staff.
* This post carries no direct budgetary responsibility.
* Accountable for maintaining appropriate stocks of spares and consumables and ensuring their secure storage and controlled issue.
Personal Specification
Education
A good basic education is essential, with good written and spoken English and basic mathematics skills.
Training
The engineer must be formally trained in mechanical and electrical services maintenance. City & Guilds 236 parts 1 & 2 (or later) 17th Edition or equivalent qualification. Up‑to‑date skills on building management systems, ACOP’s, fire and environmental control, building control, and health and safety. Formal health and safety training (IOSH, etc.).
Experience
Experience of mission‑critical facilities maintenance, including UPS systems, BMS operation, emergency standby generators, testing of electrical systems. Comprehensive mechanical and electrical engineering experience with reactive and planned preventative maintenance and health‑and‑safety compliance. Appointed HV/AP with ability to create switching plans.
Aptitudes
Good verbal and written communication skills; organised; good computer skills (Excel, Word, Outlook) for reporting. Ability to learn and develop technical knowledge and understand local organisational systems and processes. Committed to delivering excellent customer service. Calm under pressure, sound decision‑making, physically fit to carry tools up to 20 kg, able to use vertical access equipment, work at heights and on roofs, team player, able to work shifts including weekends and bank holidays.
Service line: GWS Segment
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