Job Description
Marks Consulting Partners are currently looking for a Tenancy & Housing Officer to work with one of our Housing Association clients in London.
What the Job Will Be Doing
* Delivering a front-line housing management service across a supported living portfolio, ensuring high standards of tenancy and property management
* Supporting tenants with learning disabilities and autism to sustain their tenancies and live independently
* Managing tenancy and leasehold responsibilities, including tenancy sign-ups, verification checks and ongoing tenancy support
* Carrying out regular property inspections and ensuring properties are maintained to a safe and high standard
* Responding to tenancy issues including anti-social behaviour, complaints and safeguarding concerns
* Providing advice on housing options, rights and welfare benefits to support sustainable housing outcomes
* Working closely with social workers, families, landlords and support providers to ensure effective housing solutions
* Monitoring performance targets including voids, arrears and service standards
* Ensuring repairs and maintenance issues are reported and resolved within agreed timescales
* Maintaining accurate records and reporting across housing systems
* Building strong relationships with internal and external stakeholders to support service delivery and continuous improvement
What You Will Need
* Experience working within a housing officer, tenancy management or supported housing role
* Experience supporting vulnerable individuals, ideally those with learning disabilities or autism
* Good knowledge of housing options, tenancy management and relevant legislation
* Strong understanding of safeguarding and risk management
* Excellent communication and interpersonal skills
* Ability to manage a varied caseload and work independently
* Strong organisational skills with the ability to prioritise workloads effectively
* Experience working with multi-agency partners and stakeholders
* Full UK driving licence and access to a vehicle