A senior role overseeing the provision of mechanical, electrical and fabric services across the contract. Ensuring the organisation is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of the business and customer. Responsible for monitoring and analysing the current service provision to check its effectiveness and working out a strategy for continual improvement, as necessary. You will liaise with other team members, interact with managers of different areas of the organisation, present findings to stakeholders and higher management, carry out gap analysis of staff and implement training while supervising new employees, tracking and measuring performance. The role is pivotal to success and growth of businesses/services.
* Supervision of the site team, Procedures and Policies.
* Ensuring the efficient and effective operation, maintenance and repair of the sites M&E Plant and Equipment, Building Fabric, Site Infrastructure, External Works, Grounds, Transport and Waste Services.
* Compliance with and record keeping for ISO 9002 Quality Management System.
* Planning and controlling change.
* Researching new technologies and alternative methods of efficiency.
* Ensuring that there is suitable cover to support a robust out of hours call out system for all contract service lines.
* Ensure that appropriate controls are in place to confirm that reactive repairs to the sites M&E systems are completed correctly and in accordance with the contract requirements.
* Provide technical support to team supervisors to prioritise and delegate reactive and Planned Preventative Maintenance tasks to the delivery team ensuring optimum levels of service delivery are being achieved.
* Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices.
* Advising the Hard Services Manager on labour levels and holiday/absence cover
* Sub-Contractor management and coordination
* Management of Specialist Service Contractors, including Induction and signing off and actioning minor works listed on service report sheets in accordance with the Site Manager.
* Monitor staff's performance and ensure service delivery meets and exceeds client's expectations.
* Support the Hard Services Manager in producing Contract Review Packs in accordance with the business needs.
* Regularly monitor and audit Quality documentation to ensure compliance
* Ensure that all standard policies relating to HR issues are understood and adhered too, including managing grievance / disciplinary processes as required.
* Any other reporting as requested by Hard Services Manager, Account Manager, Business Unit or Divisional Management
* Standard office hours, but overtime in evenings and at weekends may be necessary, especially during large projects or periods of change.
* Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
Key Attributes
* Provide leadership and direction to team supervisors and operatives. This will involve personal attitude, use of skills and dissemination of knowledge
* Use specialist knowledge and experience to drive improvements in performance, health & safety and site standards
* Support improvement plans and take ownership of raising standards through the direct management of staff
* Fully comprehend the financial and commercial detail of contracts to ensure optimal performance and risk management
* Share knowledge and best practice across the company
* Act in a professional and courteous manner to staff, peers, line management and customers
* Strong customer focus, taking a positive approach to the Company ethos of continual improvement.
* Self-motivated, reliable, and professional at all times, able to exercise an attention to detail which will be paramount to delivering the required job performance levels.
* Experienced in time management in order that all tasks are correctly prioritised with skills in working to strict deadlines.
* A strong communicator who will build positive relationships at various levels both internally and externally.
* Manage performance in a pro-active manner coaching staff on a regular basis
* Our client is looking for a Hard Services Supervisor (Electrical bias) to be based at a site near Ellesmere Port, on offer is a competitive salary of £35k - £45k. The working hours are Monday to Thursday 7.30am - 4.30pm and Friday 7.30am - 1.30pm
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