Are you an organised, customer-focused professional looking to make a real difference in people's lives? Our client is seeking a dedicated Housing Administrator to join their very vibrant team and play a major role in delivering efficient, high-quality services. If you would like to make a difference and contribute to the community and surrounding areas, they would love to hear from you. The Role As a Housing Administrator, you will provide administrative support ensuring effective income maximisation through good management of voids (unoccupied accommodation), lettings and rent arrears management. You will be in regular liaison with the Asset Team amongst other governing bodies to ensure property maintenance, rent collection, housing benefits and other relatable functions. Key Responsibilities : - Provide office administrative support for Housing Management functions. - Managing incoming calls and handling all general tenant and new applicant enquiries. - Note taking at relevant meetings if required e.g. lettings panel, hardship fund panel, meetings with other agencies and tenant meetings. - Update tenant records with new information, documents, communications while ensuring GDPR compliance. - Accurate data inputting onto the Housing Management System. - Update external systems to advertise voids. - Creating tenancy and housing enquiry packs. - Assisting the Senior Housing Officer with all communications to tenants, e.g. rent review letters, quarterly statements et.al. - Arranging collection or delivery of Landlord post to the Bardsley Court office. - Managing inventory and ordering office supplies to ensure smooth office operation. - Any other ad hoc administrative duties required.