Income Officer
Islington
Temporary
Full Time Summary:
We are currently recruiting for an experienced Income Officer to join a Housing Association based in Islington. This is a key role focused on supporting residents to sustain their tenancies while maximising rental income across a diverse portfolio including general needs, leasehold and shared ownership tenures. THE ROLE
The Income Officer will be responsible for managing a patch of 850 tenancies, ensuring income collection targets are met and supporting residents with effective arrears management.
Key responsibilities include:
Delivering a customer-focused, multi-tenure income collection service
Managing arrears and credits in line with policy, including home visits and court action
Supporting residents affected by welfare reform and maximising their income
Completing income and expenditure forms to set up affordable repayment plans
Representing the association at court and attending evictions where necessary
Referring residents to internal outreach teams and external specialist agencies
Collaborating with internal teams and partner agencies to deliver holistic supportTHE CANDIDATE
We are looking for a housing professional with proven experience in income recovery within a social housing setting.
You will need:
At least 12 months’ experience of managing high-level rent arrears cases
Experience working with general needs, leasehold, and shared ownership residents
Practical knowledge of welfare benefits, DIY possession and debt recovery
Strong communication, negotiation, and problem-solving skills
Ability to work independently and within a matrix team structureTHE CONTRACT
Working Hours: 35 hours per week, Monday to Friday, 9am to 5pm
Length of Contract: 3 Month, potential for extension
Rate: £19.77 to £21.61 per hour (LTD) / £16.96 to £18.54 per hour (PAYE, inclusive of holiday) HOW TO APPLY
To apply for this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth for more info
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate