Job Description
Customer Operations Specialist - Milton Keynes
Role: Customer Operations SpecialistsLocation: Tongwell, Milton Keynes - hybrid working
Hours: 37.5 hours per week: 09:00 - 17:00 with a 30-minute lunch and a 15-minute break.
Start: ASAP
Duration: 12 months initially
Basic Rate: £14.77 per hour
Your New Role:
In this role, you will play a vital role in delivering exceptional customer experiences while supporting the smooth day-to-day running of our contact centre operations.
This is a fast-paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most.
While this role is initially temporary, it provides a strong foundation for starting your career within the company, with the potential to progress into permanent opportunities across the business.
You will be:
• Handling inbound customer enquiries via phone and email
• Managing escalated queries with professionalism, empathy, and sound decision-making
• Identifying and supporting vulnerable customers with care and patience
• Working collaboratively with colleagues to resolve issues at the first point of contact where possible
• Maintaining a customer first approach while meeting operational targets
• Ensuring all interactions are compliant with FCA requirements, internal policies, and regulatory standards
What You’ll Need to Succeed:
• Have experience in a fast-paced, customer-focused environment (financial services preferred but not essential)
• Stay calm and resilient under pressure
• Are flexible and adaptable, happy to support where needed most
• Communicate clearly and confidently with customers and colleagues
• Enjoy working as part of a collaborative, team-oriented culture
• Are motivated by helping customers and delivering the best possible service and outcomes
Compliance & Integrity
You’ll work to the highest standards, ensuring compliance with:
• FCA regulations
• Data Protection (DPA)
• Anti Money Laundering
• SAF, ECCD, Code of Conduct
• Anti Bribery and Corruption policies
Full training will be provided.
What You’ll Receive in Return:
Opportunity: Work with a leading automotive brand.
Modern Facilities: The spacious, modern headquarters in Tongwell, Milton Keynes, offer amenities such as an on-site cafe, hot desks, and free parking
Technology: Contingent workers receive their own laptop.
Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
Long-Career Progression: Potential for permanent role opportunities.
Join Us
If you’re looking for a role where you can learn, adapt, and make a real difference to customers, this is your opportunity to join a leading global brand with a strong customer-centric culture.
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