Overview
About EE. We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life. We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK. That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn. We’re also part of BT Group. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in?
Location
London, Birmingham or Bristol (1 day a week in London) - Hybrid working 3 days in the office, 2 wherever.
Why this job matters
The People & Culture Partner for the Consumer Strategy & Transformation team and Consumer People & Culture team plays a pivotal role in shaping and enabling BT Consumer’s transformation agenda while also providing leadership and oversight for the Consumer P&C team. This is a highly strategic, enterprise-facing role, operating at the intersection of business strategy, operating model evolution, people delivery and consumer P&C leadership team. The role sits as an integral part of the wider P&C Consumer Corporate Functions team ensuring that both the Consumer organisation and the Consumer P&C function are structured, aligned and equipped to deliver transformation at pace and with impact.
The role is deliberately split across three core areas of accountability, requiring strong business intimacy, organisational effectiveness expertise and disciplined programme delivery.
Key Accountabilities
* Strategy & Transformation and Consumer People & Culture Team Business Partnering (c.40% of time) Acts as the People & Culture partner to the Consumer Strategy & Transformation leadership team and the Consumer People & Culture Team building deep understanding of the strategic priorities, transformation roadmap and commercial challenges facing Consumer. Translates strategy into people, organisation and capability implications, shaping workforce plans, leadership interventions and change activity that enables delivery at pace. Operates as a trusted thought partner, challenging constructively and ensuring people decisions are grounded in the outcomes the business is solving for.
* Programme Delivery & CoE Interface (c.40% of time) Acts as the Consumer lead and delivery owner for priority People & Culture programs, interfacing closely with the Group People & Culture CoE’s. Takes end-to-end accountability for leading and landing key enterprise initiatives across Consumer Corporate Functions, such as the culture refresh, leadership and capability programs, and major change interventions. Shapes Consumer requirements influences CoE design, and ensures programs are tailored, sequenced and delivered in a way that meets Consumer needs and delivers measurable business impact.
* Organisational Effectiveness & Operating Model Evolution (c.20% of time) Leads organisational effectiveness across Consumer, owning the evolution of ways of working across the new Consumer Operating Model and the journey towards the target state. Acts as an OE expert, with a strong understanding of business architecture, operating models, decision rights, governance and flow of work. Diagnoses systemic barriers to performance and designs interventions that improve speed, clarity, accountability and collaboration across Consumer Corporate Functions. Partners closely with senior leaders to embed sustainable, high-performing organisational design and operating rhythms.
Reporting to the People & Culture Director for Consumer Corporate Functions, the role sits at the heart of Consumer’s most critical priorities and provides the opportunity to directly influence how BT Consumer evolves towards its target operating model, culture and ways of working.
The role spans three core areas of accountability, requiring strong business intimacy, organisational effectiveness expertise, and disciplined programme delivery.
What You’ll Be Doing
In the first 30 days, you will
* Build a strong understanding of the Consumer strategy, transformation agenda and operating model, working closely with the People & Culture Director (Consumer Corporate Functions) to align on priorities, risks and delivery milestones.
* Establish trusted relationships with key P&C stakeholders, including the Group People & Culture Partner and Director of People & Culture for Consumer, ensuring clear role demarcation, effective interfaces and aligned ways of working.
* Develop strong business intimacy with the Consumer Strategy & Transformation leadership team and Consumer P&C team, understanding value drivers, challenges and organisational constraints.
* Gain a clear view of the current Consumer target operating model, including governance, decision rights, spans and layers, and identify post-transformation tensions impacting delivery.
* Build credibility with senior stakeholders across Consumer, positioning P&C as a strategic enabler.
* Engage with Group P&C and Centres of Excellence to understand enterprise initiatives and identify where Consumer requires tailored leadership or sequencing.
* Begin diagnosing organisational effectiveness using data, insight and stakeholder listening to surface early themes across leadership, capability, culture and ways of working.
* Establish yourself as a trusted thought partner through constructive challenge and strategic questioning.
In the First 60 Days, You Will
* Shape a clear people and organisation roadmap aligned to the Consumer strategy, transformation agenda and target operating model.
* Take a leading role in driving organisational effectiveness, identifying systemic barriers and proposing practical interventions to improve clarity, decision-making, accountability and flow of work.
* Partner with Strategy, Finance and leaders to assess the fitness of current structures, governance and capabilities, recommending changes where needed.
* Lead or support priority organisation design and operating model initiatives, ensuring consistency across Consumer Corporate Functions.
* Act as the Consumer delivery lead for priority Group P&C programmes, working with CoEs to shape design, sequencing and outcomes.
* Frame clear problem statements where people, organisation or culture constrain progress, co-creating pragmatic solutions with leaders.
* Use early insight to deliver targeted interventions across leadership, talent, engagement and ways of working.
In the First 90 Days, You Will
* Be recognised as a trusted advisor to the Strategy & Transformation leadership team and Consumer P&C team, providing credible insight, challenge and solutions.
* Establish a clear, prioritised organisational effectiveness agenda aligned to transformation milestones.
* Translate diagnostics into defined interventions with clear ownership, success measures and delivery plans.
* Lead Consumer delivery of agreed enterprise P&C priorities, ensuring strong governance, momentum and visible progress.
* Partner with leaders to strengthen talent, succession and leadership pipelines critical to the future operating model.
* Demonstrate early impact through improved clarity, pace of decision-making, stakeholder confidence and leadership alignment.
The Skills You'll Need To Succeed
* Trusted advisor with experience managing complex, high-level stakeholders and challenging conversations.
* Deep understanding of business and commercial context; shapes people solutions that drive tangible impact.
* Leads structure, roles, and OE initiatives to optimise capability, performance, and ways of working.
* Delivers complex, multi-workstream HR and organisational programmes with governance, prioritisation, and measurable outcomes.
* Takes a holistic view of HR and organisational issues; implements scalable solutions aligned to business strategy.
* Designs HR solutions with employees and customers in mind, enhancing experience and outcomes.
* Uses business knowledge to inform decisions and connect HR interventions to commercial outcomes.
* Plans and executes change initiatives to deliver business value.
* Coaches colleagues and supports talent development to build capability and performance.
* Analyses insights to inform priorities, trade-offs, and HR strategies.
* Aligns HR initiatives to strategy, drives performance, and plans for future workforce needs.
* Leverages diversity, champions inclusion, and continuously develops skills and capabilities.
* Manages positive employee relations and oversees fair compensation processes.
* Engages and excites stakeholders, clearly communicating expectations and actions.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
A few points to note
Although these roles are listed as full-time, if you’re in a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Don’t meet every single requirement? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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