IT Support Apprentice Juniper Education (Chelmsford) Are you ready to begin your career in IT with a company that empowers over 12,000 schools and academies across the UK? Juniper Education is offering an exciting opportunity for an IT Apprentice to join their expert Group IT team at their Chelmsford office. At Juniper Education, they help schools improve outcomes for children by streamlining back-office processes and providing digital solutions in finance, HR, governance, and pupil progress. Theyre proud to support the people who shape future generations and now they want to invest in the next generation of IT talent. If you're eager to learn, thrive in a collaborative environment, and want hands-on experience in a diverse IT setting, this role could be the perfect first step in your tech career. A Typical Day in the Job: Delivering first-line IT support to end users across Windows and macOS environments, both remotely and onsite. Using industry-standard tools such as NinjaOne, JAMF, and HALO ITSM to monitor devices, log tickets, and troubleshoot issues. Supporting the setup, configuration, and maintenance of laptops, desktops, and mobile devices. Assisting with Microsoft 365 admin tasks including password resets, Teams, OneDrive, SharePoint, and user provisioning. Participating in patch management, antivirus checks, endpoint security tasks, and IT policy compliance. Working with our SOC provider, hardware vendors, and internal IT and security teams to deliver a high standard of service. Helping maintain IT asset records, write knowledge base articles, and contribute to security documentation. You'll receive expert support from the internal IT team and structured training from Baltic Apprenticeships throughout your journey. Desired Qualities, Skills, and Knowledge: A basic understanding of IT systems and a passion for technology. Familiarity with Windows/macOS, networking fundamentals (IP, DNS, DHCP), and cybersecurity basics. Good problem-solving, time management, and communication skills. Punctual, reliable, and respectful of data confidentiality. A willingness to learn and take initiative in a busy team environment. A Grade 5/C in English and a Grade 4/C in Maths is required for this role. Salary, Hours & Benefits: £14,722 to £23,809 per annum Monday to Friday, 37.5 hours per week. 25 days holiday plus bank holidays. Pension Scheme Learning License for additional learning Discounts across various retailers/ brands Your Training with Baltic Apprenticeships This Level 3 IT Support Apprenticeship combines practical experience with live virtual learning and one-on-one support from expert trainers. Youll develop essential technical and professional skills while working toward a nationally recognised qualification. How to Apply To apply, submit your CV and a short cover letter explaining why youre passionate about IT and excited to join Juniper Education. If shortlisted, one of our recruitment consultants will be in touch to guide you through the next steps. Eligibility Criteria You must have the right to work in the UK and valid residency status to apply for this apprenticeship.