Overview
In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.
Benefits
* Health & Wellness - We take health and wellness seriously. Our benefits package includes:
* Medical
* Dental and vision optical coverage for employees, their partners and dependents (based on age).
* Flexibility - Concero is a safe, secure, and supportive place to work, centred around a flexible working culture.
* We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).
You will be building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI\'s and Service Level Agreements (SLA).
Duties
* Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer.
* Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA.
* This will include computers, servers, peripherals and cloud-based applications.
* Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real-time basis, including the completion of detailed and accurate call notes.
* Act as point of contact regarding all technical issues with manufacturers, suppliers, ISP and external support organisations.
* Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met.
* Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way.
* Identify and raise issues, escalate or resolve them where required and offer solutions to queries by providing a customer interface (using all means for communication tools) to ensure the best possible customer experience.
* Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times.
Why choose our Azure Cloud Support Specialist apprenticeship?
* The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
* This new Microsoft apprenticeship is part of QA\'s drive to support Microsofts Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
Apprenticeship enables you to learn
* Learn on-premise and cloud-enabled technologies and services.
* Learn technical content that aligns to and is relevant to employers and the market.
* Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification.
* Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
All details will be confirmed upon interview.
LNKD1_UKTJ
#J-18808-Ljbffr