Care Co-ordinator - LIFE by Be Caring
Be the link between great teams and great lives – coordinating support around what really matters to people
Be Caring, the UK's largest employee-owned social care provider, is helping to shape the future of specialist support for people with Learning Disabilities and Autism through our LIFE department.
This is a fantastic opportunity for a highly motivated, organised and values-driven individual to join the LIFE team and make a real impact – both on the quality of support we provide to people in our local communities and on the day-to-day experience of the colleagues delivering that support.
We're looking for someone who enjoys problem-solving, planning and people contact, and who wants their work to directly support our values of Be Safe, Be Kind and Be the Best You Can Be.
Pay, Bonuses & Rewards
* Salary: £27,849 per annum + generous on-call payments
* Hours: 37.5 hrs per week (9am–5pm)
* Contract: Full-time, permanent
* Location: Newcastle Office (Gosforth)
* On-call: Rota basis, including some weekends (additional pay)
* Driver: Essential
The Role – What You'll Be Doing
As a Care Co-ordinator (LIFE), you'll be at the centre of how support is planned and delivered for people with Learning Disabilities and Autism. Your role is to make sure support is co-ordinated around each person's needs, goals and outcomes – matching the right Support Workers, skills and approaches so people can build trusting relationships, live as independently as possible and work towards the things that matter most to them.
Day to day, you'll balance people, priorities and planning – using information, data and feedback to shape support, solve problems early and keep everyone informed, so that each person's support feels consistent, person-centred and focused on their aspirations.
In this role, you will:
* Coordinate and schedule support across LIFE services, making sure each person has the right support in place at the right times to meet their needs, goals and outcomes.
* Match Support Workers and individuals based on skills, experience, communication style and interests, to build strong, trusting and consistent relationships.
* Plan ahead for changes, ensuring support is covered in advance (e.g. holidays, appointments, changes in need) and responding quickly and safely to unplanned absences or incidents.
* Work with the Trainer and Service Leads to schedule induction, training, shadowing and debriefs, arranging cover or adjusting rota time so learning and reflective practice can happen.
* Maintain accurate records for support plans, rota arrangements, colleague availability/absences and key contacts/communications on our systems.
* Communicate clearly and compassionately with the people we support, their families, Support Workers and external professionals (e.g. Social Workers, health teams, PBS practitioners).
* Respond promptly to concerns or changes in need, intervening early, helping to resolve issues before they escalate, and keeping colleagues informed so we work as one team around each person.
About You
We're looking for someone who is as comfortable with people as they are with planning – someone who can balance compassion with clear thinking and good organisation. You will have:
* Experience of coordinating and scheduling (care coordination experience is desirable, but not essential if you have strong transferable skills).
* Proven ability to prioritise work, stay focused under pressure and manage competing demands
* Strong verbal and written communication skills, with the confidence to talk to colleagues, families and professionals
* A collaborative approach – using information, data and feedback to inform discussions and decisions
* A full driving licence and access to a vehicle, able to travel as required.
Development & Progression
We are committed to the personal and professional development of everyone who joins LIFE by Be Caring. You will have access to:
* Clear career development pathways and opportunities for internal progression.
* Supported learning and access to accredited qualifications via apprenticeship programmes.
* Ongoing coaching and support so you have the tools, resources and confidence you need to fulfil your role and truly "Be the Best You Can Be."
Bonus Schemes
* up to £300 New Starter Bonus
* up to £300 Refer a Friend Bonus
* up to £400 Annual Bonus
* £25 Birthday Gift Voucher
Ready to Join Be Caring?
If you're organised, people-focused and passionate about improving how specialist support is planned and delivered for people with Learning Disabilities and Autism, we'd love to hear from you.
Apply today to join LIFE by Be Caring as a Care Co-ordinator and help us shape better support – and better days – for the people we support and the colleagues who work alongside them.
Benefits
* Fully funded DBS
* Paid induction training – classroom-based, shadowing and online learning
* Specialist training, including Active Support and Positive Behaviour Support (PBS), Autism and Learning Disabilitie
* Safeguarding, dignity, equality & diversity
* Funded qualifications, including Level 3 and other accredited courses
* Holiday pay that grows with length of service
* 24/7 Employee Assistance Programme (EAP) – support for you and your dependants
* Optional GMB union membership