Part time Spa Receptionist
Alexander House Hotel & Utopia Spa, East Street, Turners Hill, East Grinstead, West Sussex, RH10 4QD
£11,566.10 per annum + monthly service charge payment
Alexander House Hotel & Utopia Spa, part of Alexander Hotels, a private group of quality hotels of distinction just outside London. 5 Red Star, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self‑contained Gatehouse are available for guests.
2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35 covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.
The award‑winning Utopia Spa at Alexander House Hotel is looking for a Spa Receptionist. The outstanding facilities including 21 treatment rooms, relaxation lounges, inside the pool with monsoon showers, hydrotherapy pool, and a private Zen Garden featuring a barrel sauna and outdoor hot tub, create the perfect environment to deliver amazing experiences to our guests. We offer an extensive range of treatments and carry a wide range of products (Temple Spa, OSKIA of London) allowing continuous training and development and our large team allows for steady progression towards work aspirations.
The Role
We are seeking a Spa Receptionist to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa.
Main Duties
* Welcoming guests, residents and members to the Utopia Spa
* Handling telephone enquiries
* Taking individual treatment bookings
* Showing guests around the facilities on arrival
* Liaising with food and beverage departments for guests lunch/tea orders
* Liaising with therapists and the Spa Manager with reference to clients schedules and last minute booking changes
* Compiling bills for Spa Guests before departure
* Computer and manual completion of administration duties
* Completing the daily balancing/banking for the spa ready for the accounts team
* Adherence to Mystery Guest Standards criteria throughout the working day
Requirements
* 17.5 hours, 3 days per week including early (7.30am – 3.00pm), late (12.45pm – 8.15pm) shifts. Weekend shifts are part of this role.
* Excellent personal presentation
* A genuine interest in Spas and Beauty
* Computer literate and good attention to detail in admin
* Previous beauty knowledge a distinct advantage
* Weekend shifts required
Benefits
* 4 weeks holiday rising to 5 weeks with service
* 8 Bank holidays
* Free car parking
* Employee uniform
In addition, you will benefit from a range of company benefits including:
* Discounted hotel accommodation for yourself and your family at all hotels
* Discounted hair treatments at our two Utopia Spas
* Discount off all food & beverage at all hotels
* Discount of individual treatments booked in our two Utopia Spas
* Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme. In addition you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including: your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.
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