Job Description
About LPR
La Palette Rouge is a leading pallet pooling company that specialises in driving efficiencies across the circular supply chain. With a focus on efficient and sustainable supply chains, LPR develops and delivers data-driven solutions that meet the changing needs of FMCG and retail customers. With a network of 129 service centres and over 28,000 customer drop-points across 15 countries, LPR leads the way in Europe. LPR is committed to maximising circular value for customers and partners.
The Role
Working within the Business Contracts team, the Customer Data Analyst will be responsible for performing day-to-day tasks related to data reporting, statistics and communication. The role will involve analysing customer data to identify trends, patterns, and insights that can drive efficiencies in the supply chain. The Customer Data Analyst will work jointly with cross-functional teams and will be responsible for processing data in collaboration with clients in order to update customer and drop point stock.
This is a full-time role located in our Studley office.
This role would ideally suit someone from an administration background or someone looking to gain experience within the data/technical function in a logistics/customer service environment.
Key Responsibilities
* Deliver excellent customer service to all customers of LPR UK
* Provide support to customers to identify solutions (generate reports / retrieve information from CRM and in-house systems)
* Work closely with all interfaces between customers and internal stakeholders
* Receive customer queries, perceive information and support customers through email & phone
* Maintain data in CRM system
* Manage own workload and meet team objectives
* Run reports and analyse results
Qualifications
* Data entry/data handling experience
* Computer Literate - CRM working experience, proficiency in Microsoft Office Applications (Excel, Outlook, Word etc)
* Analytical skills and attention to detail
* Strong communication skills
* Ability to work collaboratively in cross-functional teams
* Experience in the supply chain or logistics industry is a plus
* 3 or more A levels or equivalent or an apprenticeship in logistics/customer service
If this sounds like you, we'd love to hear from you. Apply now!