JOIN OUR FAMILY
Belong in a place where you can be yourself
and love what you do. Join our hotel
community and we will support you to realise your true potential. You will be
part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate
our services, creating personalised experiences for guests. Help them to feel special, and we will do the
same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa
MGallery in May 2023 and have reset the clock within this historic building,
bringing it back to life. Our Heartists® aspire to
create memorable, heartfelt moments for all life enjoyers to experience unique
stories from the past but also to immerse themselves into our hospitality,
creating their own astonishing tales of MGallery magical moments. We
boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the
city. Time is of essence and at the heart of The Municipal’s story. The
iconic clock tower and bells giving the tempo to a timeless melody.
Various restaurants, bars and a state of the art spa sanctuary experience, will
offer everyone the place to have the time of their lives, pause the clock and
embark upon their own magical journey with MGallery.
MGallery – Boutique hotels with
one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF A RESTAURANT SUPERVISOR AT THE MUNICIPAL HOTEL
& SPA MGALLERY
What you'll be doing...
As Restaurant
Supervisor, you will assist in the management of the Palm Court and Seaforth
Restaurant Team and floor areas to an optimum level, in support of the Food and
Beverage Ops Manager and Palm Court Floor Manager. This role has variable shifts, evenings and days of work 5 days over 7 (inclusive of weekends when Restaurants are busy). You will ensure the highest
quality of customer service and emotional intelligence in all areas, with
demonstrated commitment in hitting financial and operational targets. Training, upskilling and motivating the team
is a priority. You will proactively drive efficiency, employee productivity, operational
procedures and compliance with financial processes.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our
requirements...
·
An operational Restaurant background (preferably within a full service
hotel or quality restaurant with high footfall) with at least 1 full year of Supervisory
experience in a quality establishment.
·
Passion for interacting with people and the delivery of quality service.
·
An art of leading the team to maximise service, productivity and revenue
opportunities (upsells, side orders, further drinks, recommendations).
·
An established record of operational excellence and strong product
knowledge.
· Excelling in planning, preparing, knowledge
sharing, training and being fully communicative with your team and other
departments.
Other duties include;
* Ensure service standards and guest satisfaction are at the highest
levels through training, mentoring, monitoring, feedback and setting
expectations. Orchestrate a timeless memory and ensure our guests
are delighted with our service.
* To be fully aware of all H&S, legal compliance and procedural
control requirements
* Strategically maximise sales and identify upselling opportunities.
* To Supervise, use people management skills in line with Company policies
and drive the team to be the best!
* To work positively and collaboratively with all departments, brand
and Heartists®.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a member of the
Accor and RBH group with all the benefits that brings. The ALL Heartists®
program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to
enjoy memorable experiences throughout the year, thanks to preferential rates
in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these
offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes,
an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The
Municipal Hotel benefits with friends and family rates, discounts, free meals
on duty, gratuities, discounted local parking and social events. What’s not to love?
You will have access to a benefits package we believe truly works for
our people and enhances our overall culture... To learn
more about our full benefits package, click here to
watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive, people-first
culture. If at any point throughout our process you require reasonable
adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion
shine. #MGallery #MGalleryMoments #LifeatRBH