Job Description
We're looking for an ambitious ServiceNow Support Analyst to join a high-impact programme delivering critical digital infrastructure for NHS England. This is your chance to work on one of the largest healthcare transformation programmes in the UK — real work, real stakes, real career growth.
You'll be embedded within a team of experienced consultants, supporting frontline NHS staff who depend on these platforms every day. If you're early in your career and hungry to grow, this is the kind of role that accelerates you fast.
The Role
Tier 1 and Tier 2 ServiceNow platform support, incident triage, diagnosis and resolution across ITSM and CSM workflows. You'll be the person NHS staff rely on when things go wrong — calm, sharp, and solution-focused.
You
* 2 to 3 years of service desk or ITSM support experience
* Hands-on ServiceNow exposure — even partial is fine if your fundamentals are strong
* Solid grasp of incident, problem and change management
* A communicator who can translate technical issues for non-technical people
* Eligible for SC clearance — you'll need to have been resident in the UK for the last 5 years
Why This Role
* Work that genuinely matters — supporting the people who run UK healthcare
* A consultancy environment where you'll learn fast and grow your career
* A team that invests in people who show up with energy and attitude
* Clear pathway into consultancy and platform development