* Provide first-line technical support to end-users via face-to-face interactions, telephone, and email.* Install, configure, and maintain desktop and laptop PCs.* Support and troubleshoot issues related to telephone systems.* Provide support for audio-visual equipment, projectors, and video conference facilities.* Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool.* Conduct audits of computers to ensure all software is authorised and licensed.* Maintain an accurate inventory/database of IT hardware and software.* Liaise with third-party IT support companies and vendors as required.* Provide IT support to other AHUK offices as needed.* Perform any other IM or IM Admin related tasks.* Adhere to defined IT standards and procedures.* Purchase, Configure, install and maintain desktop and laptop PCs* Maintain an inventory/database of IT hardware and software* Liaise with third party IT support Companies and vendors* Strong expertise in supporting Windows based PC’s and servers* Windows Desktop (Enterprise)* MS Office & MS Products* Google G-Suite* Excellent troubleshooting skills and problem-solving abilities* Basic understanding of network infrastructure (TCP/IP, DNS, DHCP)* Experience with ticketing systems and ITIL best practices* Ability to provide clear and concise technical support to non-technical users* Strong communication skills, both written and verbal* Ability to work independently and as part of a team* A Qualification in IT (A+ or MCSE)* Experience in a Technical support environment* Able to obtain SC Clearance* Computer science related degree* Working knowledge of other IT operating systems (Linux)* Experience working in a secure environment
#J-18808-Ljbffr