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As a Quality Control Team Leader at DFS, you will lead and develop a high-performing team to maintain excellent product quality and operational efficiency. You'll be responsible for managing performance, ensuring compliance with company policies, and aligning processes with strategic goals.
This hands-on role involves prioritising workloads, overseeing timely repairs, and driving continuous improvement through coaching, training, and cross-skilling. Strong leadership, communication, and problem-solving skills are essential, along with the ability to manage resources, monitor KPIs, and collaborate effectively across teams.
Full time | Permanent | PM Shift
4-day working week
Salary up to £37,000 per year, depending on experience.
What you'll be doing
* Manage absence and performance within the section
* Lead, develop and coach staff to ensure KPIs are hit
* Implement succession planning
* Ensure that the company's Health & Safety policies are rigorously applied
* Ensure compliance with the company's policies and directives
* Use a proactive approach to manage workload and staff levels
* Ensure wages are correct and truly reflect section performance
* Ensure daily loads are cleared in priority order
* Oversee repairs to ensure timely completion and record trends
* Provide effective training to ensure staff are competent in product knowledge and factory processes
* Be approachable and positive, motivating staff
* Manage, coach, and develop a high-performing team that meets objectives, delivers results, and seeks continuous improvement
* Cross-skill the team to prevent holiday and absence impacts on quality and delivery
* Set departmental objectives/KPIs aligned with overall business goals
The role is for you if...
In an ideal world, you have:
* Strong analytical and problem-solving skills
* Effective team management abilities
* Ability to deliver results through a team
* Ability to develop relationships with internal and external stakeholders
* Capacity to collate and present data effectively
* Ability to manage and prioritize team workloads
* Constant and clear communication with all other TLs & sections
* 5 years of experience in a similar role (desirable but not essential)
* Experience in managing teams
About DFS
It takes passion to be at the heart of what makes a house feel like home, and that's what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great-quality sofas since 1969.
We're a market leader in the UK because of our people. Our people made us who we are and will drive us into our ambitious future, together. We offer exciting opportunities to engage in meaningful work and develop new skills to find your niche.
We want you to feel at home at DFS, with support to do your best work and a range of benefits:
* Generous holiday allowance, increasing with tenure
* Enhanced maternity, paternity, and adoption leave
* Access to high street & online discounts (e.g., Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis)
* Discounted gym and cinema memberships
* Opportunities for progression and skill development
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