Witness Care Officer – Police Staff Location: Mansfield, United Kingdom Type: Full-time Salary: £26,937 – £28,653 per annum Sector: Law Enforcement, Public Sector Overview: Our client is seeking a Witness Care Officer to join their Witness Care Unit, part of the wider Criminal Justice Department. This vital office-based role supports victims and witnesses involved in a range of criminal cases, ensuring their needs are met throughout the judicial process. Key Responsibilities: Maintain regular contact with victims and witnesses via telephone, email, letter, and SMS. Provide updates, court outcomes, and practical support including travel, accommodation, interpreters, and childcare arrangements. Gather and relay witness availability to the Crown Prosecution Service to aid in trial scheduling. Notify of last-minute changes to trial arrangements and make referrals to support organisations. Engage with police officers, CPS, HMCTS, and Witness Services to ensure effective trial proceedings. Adhere to the standards set out in the Victim’s Code of Practice and Witness Charter, particularly regarding timely updates within 24 hours of court outcomes. Support ongoing engagement of victims and witnesses throughout extended court timelines. Requirements: Experience in delivering services or support in a sensitive and pressurised environment. Strong communication and organisational skills. Detail-oriented with the ability to manage a high-volume caseload to strict deadlines. Capability to maintain emotional detachment while delivering a victim-centred service. Willingness to work occasional late shifts on a rota basis. Additional Information: Applicants must have lived in the UK for at least the past three years to meet the vetting requirements. Anonymised supporting statements (up to 2,000 words) and CVs must be submitted with applications. All applicants will be vetted under the client's internal vetting policy. Applicants from diverse backgrounds are particularly encouraged in support of workforce inclusivity. Previous service with the Office of the Police and Crime Commissioner will be recognised under agreed tenure transfer arrangements. Application Process: Candidates must refer to the person specification and job description when completing their application. Additional forms may be required for candidates at risk.