Medical Secretary/Workflow Administrator
We are seeking a dedicated, hard-working, detail-orientedindividual to join our Practice team in a dual role as Medical Secretary/Workflow administrator. The ideal candidate will play a crucial role insupporting our clinical team with onward referrals and administrative support.
As part of our dedicated team, you will play a vital role inensuring the smooth day-to-day running of the Practice and supporting ourclinicians in delivering outstanding patient care. Our skilled clinical andadministrative teams work together to deliver accessible, compassionate andefficient healthcare within a supportive environment.
Main duties of the job
Producing, typing, andsending patient referrals, letters and clinical reports to secondary care, privatehealthcare and the community in an accurate and timely manner. Audio typingfrom the digital dictation system for GPs is also required.
Handling enquiries frompatients, staff, internal and external medical professionals.
Processing tasks and Footfall requests.
Monitoring the eRS (electronic referral system) Worklistfor advice and guidance response, rejections and redirections and deal with allrelated queries from patients and hospitals.
Coordinate with hospital departments to ensuretimely handling of urgent or missing results.
Receiving and responding to emails.
Actioning letters in Workflow.
Invoicing.
Complete medical examiner referrals and Coronerreports as necessary.
Collaborate with the primary healthcare team toprovide necessary administrative support.
Triaging letters.
Understanding of the structured, digitalised,multiple referral pathways.
Update medical records as required and be ableto read and add codes as needed, including processing coding in Workflow.
Creating Workflow templates.
Highlighting safeguarding and liaising with theclinical and non-clinical safeguarding leads.
About us
Parish Fields Practice is a busy GP Practice located in the market town of Diss on the Norfolk/Suffolk border.
Our mission statement at ParishFields Practice is to deliver outstanding patient-centred care within a safe,inclusive and respectful practice environment. We protect and value our staffand we support patients to take shared responsibility for their health throughinformed choice, prevention and partnership.
This is an exciting and unusual opportunity for the successful candidate to join our highly experienced, professional and friendly team.
The role holder qualifies for membership of the NHS Pension scheme from day 1 of employment at the Practice.
Job responsibilities
Producing, typing, andsending referrals, letters and clinical reports to secondary care, privatehealthcare and the community in an accurate and timely manner. Audio typingfrom the digital dictation system for GPs is also required.
Handling enquiries frompatients, staff, internal and external medical professionals.
Processing tasks and Footfall requests.
Monitoring the eRS (electronic referral system) Worklistfor advice and guidance response, rejections and redirections and deal with allrelated queries from patients and hospitals.
Coordinate with hospital departments to ensuretimely handling of urgent or missing results.
Receiving and responding to emails.
Actioning letters in Workflow.
Invoicing.
Complete medical examiner referrals and Coronerreports as necessary.
Collaborate with the primary healthcare team toprovide necessary administrative support.
Triaging letters.
Understanding of the structured, digitalised,multiple referral pathways.
Update medical records as required and be ableto read and add codes as needed, including processing coding in Workflow.
Creating Workflow templates.
Highlighting safeguarding and liaising with theclinical and non-clinical safeguarding leads.
Person Specification
Experience
* Empathy and a desire to help patients
* Excellent team player
* Willingness to learn and develop
* Experience of working in a primary healthcare environment
* Knowledge of the SystmONE clinical IT system
Qualifications
* GCSEs in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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