Bromford Bristol, England, United Kingdom
Neighbourhood Coach
Bromford Bristol, England, United Kingdom
1 week ago Be among the first 25 applicants
About the Role: This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you’ll independently manage a patch of around two hundred homes in the Cadbury Heath patch including, new build homes, flats, and some older more traditional properties including flats. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.
Key Responsibilities: Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary. You’ll have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers' lives.
Working closely with our maintenance and lettings teams, you’ll effectively allocate empty homes and manage customers’ expectations regarding repairs, as well as escalate property maintenance issues.
What We’re Looking For: To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism.
This position is full-time, permanent and subject to an enhanced DBS check. You’ll manage a patch of homes in the Cadbury Heath and surrounding areas. Regular home working is available.
You Will Be Someone Who
* Has experience working in a customer facing role, ideally within housing management
* Strives to achieve performance targets, maximising customer satisfaction
* Is tenacious and resilient – who does what it takes to achieve the right outcome
* Sees the best in people and has the capacity to coach
* Has a reputation for first-rate influencing, negotiating and relationship building skills
* Will be a great ambassador for Bromford
* Has access to a vehicle and a full driving licence.
Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.
If you’re ready to make a difference and grow your career with us, apply today!
The closing date is Tuesday 17 June 2025. Interviews will be taking place at our Riverside Court office, Chipping Sodbury.
Important Information For Internal Colleagues
If you are successful, you will move onto Bromford's new terms and conditions and will adopt these benefits as part of your colleague package. For more information and FAQs about the new T&Cs, visit Hub. (N.B. this will not apply if you are moving into a role as part of a secondment)
Secondments
If you are seconded into a role that pays more than your substantive role, you will receive a secondment allowance. This effectively “tops up” your pay to match that of the seconded role for the duration of your secondment. As the allowance is separate from your substantive salary, it is not included in e.g. performance-related pay (PRP) calculations, pension contributions etc.
If your salary is more than that advertised for the role you’re seconding into, there will be no drop in salary during the secondment.
About Us
We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
Benefits
Flexible benefits
Learning and development
Private medical cover
Work-life balance
Pay and financial wellbeing
Health and wellbeing
Documents
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Non-profit Organizations
Referrals increase your chances of interviewing at Bromford by 2x
Get notified about new Coach jobs in Bristol, England, United Kingdom.
Online Life Coach for Students - Part Time
Bristol, England, United Kingdom 1 year ago
Online Life Coach for students- Part Time
Bristol, England, United Kingdom 1 year ago
Online Life Coach for Students - Part Time
Online Life Coach for students- Part Time
Bath, England, United Kingdom 10 months ago
Bristol, England, United Kingdom 3 weeks ago
Bath And North East Somerset, England, United Kingdom 4 months ago
Frome, England, United Kingdom 2 months ago
Stoke Gifford, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 1 month ago
Bath, England, United Kingdom 1 month ago
Bristol, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 5 days ago
Fishponds, England, United Kingdom 1 week ago
Learning & Development Manager – Early Careers and Future Talent
Glastonbury, England, United Kingdom 23 hours ago
Glastonbury, England, United Kingdom 1 day ago
Frome, England, United Kingdom 3 days ago
Frome, England, United Kingdom 3 days ago
Greater Bristol Area, United Kingdom 1 day ago
Bradley Stoke, England, United Kingdom 1 week ago
Remote Travel Business Development Coach - Travel Specialist
Bristol, England, United Kingdom 1 week ago
Stoke Gifford, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 4 weeks ago
Stroud, England, United Kingdom £7.00-£12.00 1 month ago
Stroud, England, United Kingdom 1 month ago
Greater Bristol Area, United Kingdom 3 weeks ago
Bristol, England, United Kingdom 2 weeks ago
Weston-Super-Mare, England, United Kingdom 1 week ago
Greater Bristol Area, United Kingdom 2 weeks ago
Remote Travel Business Development Coach - Travel Specialist
City Of Bristol, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr