We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making.
As Customer Service Team Manager, you will use data to optimise workflows and implement best practices to deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment.
Key Responsibilities:
* Lead, coach, and inspire the customer service team to consistently achieve performance targets.
* Monitor and analyse data to improve workflows, customer satisfaction, and operational efficiency.
* Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels.
* Implement and maintain best practices across all customer service functions.
* Collaborate with other departments to enhance customer experience and resolve complex issues.
* Drive continuous improvement initiatives and staff development.
About You
1. Experience withZendeskor similar software
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