Job Introduction
Do you want to use your business acumen, performance analysis and improvement skills for good? Turning Point is a large Social Enterprise supporting around 100,000 marginalised and disadvantaged people across the country each year.
We need a passionate and experienced person to take on the role of Insight Performance & Data Manager as part of our growing Insight team.
The post is a fixed term 18-month contract to support the Insight team to cover evolving business need.
The first 6-months of the role will be based in our Bristol service, supporting this service in the early stages of its contract, helping to embed Insight and Performance practices and strengthen service delivery.
The following 12-months will shift focus to supporting the wider Insight team across other contacts and projects for 2026-27, providing Performance & Data expertise in our existing services and supporting new contracts where required. This will involve working closely with Insight, Operational and Transformation teams to ensure excellent Data and Performance support is delivered.
This is a hybrid role, and the successful candidate will be required to work from our Bristol service 2-3 days per week during the first 6 months. The role will continue to be hybrid in the second phase, but will require some travel to our other services nationally, flexible working arrangements will be discussed.
Role Responsibility
You will be adept at setting up and responding to regular and ad-hoc reporting requirements which cover varied audiences from team level to senior management team and up to commissioner level. You will help find ways to showcase performance and celebrate the great work our services and staff deliver, looking beyond commissioner and contract KPIs and into best practice.
You will be able to demonstrate you can get the best out of teams, using your aptitude for leadership, influencing others to be the best they can be.
We are looking for a self-starter with the ability to quickly research and understand the social value of the work we do, alongside that of our local, regional and sector competitors.
You will also help provide information to improve operational effectiveness and, consequently improve the quality of lives for the people we support.
The Ideal Candidate
You’ll be experienced in the preparation and command of large volume data and able to navigate databases and Excel with ease. You can compile engaging data which will drive performance, tell the story, and really add value for the service, its staff, and its service users.
You will be an excellent communicator, and able convert complex problems into manageable (bite-sized) solutions. This will include collaboration with others in and out of the organisation to agree the logical/best approach.
Experience working with client management systems would be advantageous, particularly in supporting implementations of services or new workstreams and helping services to improve performance and data quality
Experience in line management or supervision of direct reports is desirable, particularly in supporting team development, performance management, and day-to-day coordination.
You do not need to have experience working in health and social care or with substance misuse and public health data sets, although knowledge in these areas would be advantageous.
About us
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What Benefits Will I Receive?
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.
You will get 33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost.
Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.
Turning Point Benefits
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.
Turning Point
Attached documents
* [pdf] Insight Performance Data Manager Role Profile .pdf
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