Customer Service Superstar Wanted! Join the Friendly Voice Behind a Leading Brand Are you passionate about helping people and solving problems? Do you love the idea of being the friendly, helpful voice behind an industry-leading brand? If so, wed love to hear from you! At Quickslide, were proud to be one of the UKs leading trade suppliers of windows and doorsdelivering quality with a signature touch of Yorkshire charm. Our award-winning customer service is what sets us apart, and were on the lookout for a Customer Service Superstar to help us keep it that way. This isnt your average customer service role. Youll be at the very heart of our operationsmaking a real difference to our customers experience and enjoying the ride with a down-to-earth, supportive team. Be the Voice of Quickslide Engage with customers across phone, email, live chat, and social media Provide helpful, timely responses to queries and concerns Turn tricky situations into positive outcomes with empathy and efficiency Guide customers through our products and services with confidence Fix It Fast Tackle customer issues head-on using your problem-solving skills Know when to escalate more complex matters to senior team members Keep Things Tidy (and Insightful) Accurately log customer interactions to help us track performance and spot trends Share your findings and ideas to help improve our service Be a Product Pro Get to know our products, promotions, and policies inside-out Stay up to date with the latest offerings and updatesknowledge is power! Win Hearts and Loyalty Help turn first-time customers into lifelong partners Spot opportunities to go above and beyond and make someones day Team Player Vibes Work closely with teams across the business to ensure seamless service What Youll Bring: Previous customer service experience (essential) Bonus points for experience in the fenestration industry Confident communication and active listening skills A cool, calm, and solutions-focused mindset Ability to thrive in a fast-paced environment Comfortable using CRM systems, Microsoft Office, and service platforms Highly organised and efficient multitasker Buckets of empathy, patience, and a positive, can-do attitude Pride in your work and a strong sense of ownership Grace under pressureespecially when things get hectic