Overview
On Board Host for TransPennine Express (TPE) at Glasgow.
Pay Rate: £13.20 per hour plus commission. Hours: Full-Time. Shifts: Rotational shifts between 6am and 10pm.
Responsibilities
* Provide 'at seat' trolley service on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
* Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
* Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
* Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
* You can claim up to 50 rover tickets for TPE network rail for family and friends.
Qualifications & Requirements
* No experience required; full training will be provided.
* Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
* Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
Why join as an On Board Host?
At Rail Gourmet, we provide dynamic career opportunities with a host of benefits:
* Employee Discounts: up to 50% discount on various SSP brands and franchises across the UK; up to 75% discount on SSP brands during work hours.
* Friends and Family App: 20% discount across Catering, Whistlestop and Urban Express units (T&Cs apply).
* Learn while you Earn: access to training, apprenticeships and development.
* Internal Growth Opportunities: 70% of our Managers are internal promotions.
* Help@Hand App: shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline.
* Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
* Culture: support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
* Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work, competitive pay, and loans repaid through salary.
* Referral Rewards: £400 for successful referrals.
* Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
* Rewards & Recognition and Travel and Leisure Pass after probation.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
* Industries: Hospitality
Rail Gourmet is an equal-opportunity employer committed to recruiting a diverse workforce.
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