We're recruiting for a Customer Service Administrator to join a growing global business. This role is ideal for someone who enjoys working with people, solving problems, and is confident using Excel (including VLOOKUPs) to manage and update data accurately.
This is a great opportunity to build a long-term career in a business that genuinely invests in its people.
Why You'll Love Working Here:
* Pension Scheme - contributory pension with Royal London (Salary Sacrifice option coming soon)
* Private Health Insurance - after 2 years' service (UK staff)
* Life Assurance - 4x annual salary from day 1
* Critical Illness Cover - including children, from day 1
* Training & Development - ongoing support across all departments
* Performance Reviews - clear KPIs and personal development goals
* Annual Bonus - discretionary bonus paid in November (after 6 months' service and in good standing)
* Extra Holiday Perks -
* +1 day per year of service (up to 5 extra days)
* Birthday day off
* Christmas shopping day off
* Discounted Hotel Rates - access to staff rates (subject to availability)
Your Role:
* Handle customer queries via email, phone, and chat in a professional and timely manner
* Update and maintain customer and pricing information using Excel
* Use VLOOKUPs confidently to retrieve and manage data
* Work closely with internal teams including Finance, Product, and Marketing
* Support accurate data entry and ensure systems are kept up to date
* Provide excellent customer service and build strong client relationships
Who We're Looking For:
* Confident using Excel (especially VLOOKUPs)
* Strong customer service or administration experience
* Clear communicator with a professional and positive attitude
* Organised, detail-focused, and reliable
* Comfortable learning new systems and working in a fast-paced environment
(You do NOT need advanced Excel skills such as pivot tables-just confidence with VLOOKUP and accurate data entry.)
Location & Hours:
* Newark - office based
* Monday to Friday, 9:00am - 5:00pm
* Occasional weekend/bank holiday cover may be required
Next Steps:
If this sounds like the right opportunity for you, please apply or get in touch as soon as possible. We'd be happy to arrange a quick call to discuss the role in more detail.
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