Technical Alignment Engineer
Job Reference: HL160326NE
Location: Frome, Somerset
Salary: £28,000 – £34,000 per annum (Permanent, Full-time)
Role: Join an award-winning MSP as a hands‑on, client‑facing Technical Alignment Engineer. You will carry out quarterly audits, onboard new sites to standard, and deliver remedial improvements to strengthen security, resilience, and best‑practice alignment, working closely with a Virtual IT Director. The role is office + client site‑based, with occasional WFH (manager discretion). A valid driving licence is required and regular travel across the South West.
Key responsibilities
* Build trusted relationships with stakeholders on‑site and from the office
* Carry out quarterly health‑checks/audits of networks and infrastructure (remote & on‑site)
* Deliver remedial fixes and manage follow‑up actions after audits
* Onboard new sites and align them to agreed MSP standards
* Keep documentation accurate and current (networks, systems, applications, infrastructure)
* Provide a great support experience for users at all levels of IT confidence
* Support Cyber Essentials assessments and renewals/recertifications
Skills & experience Essential
* Full UK driving licence
* 3+ years’ IT experience (MSP experience highly desirable)
* Broad knowledge of desktop support, network infrastructure, and Microsoft 365
Desirable (training available)
* Windows Server & Desktop
* Microsoft 365 and Azure administration
* Troubleshooting: Windows, macOS, iOS, Android
* Cyber Essentials framework experience
Benefits
* Salary £28k‑34k dependent on experience
* Up to 28 days holiday + bank holidays
* Pension, healthcare, private medical & dental insurance
* Sick pay, gym membership, cycle to work scheme
* Free parking, free workwear, casual dress
* Company events, employee discounts, discounted/free food
* Ongoing training and career development
Contact us
* Email: info@hrgo.co.uk
* Call: 01233 722 401
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