OTE
Overview
Portadown Vauxhall - Charles Hurst
Permanent, Full-Time.
Competitive basic salary plus bonus
Hours: Mon - Thur 8am to 5.30pm, Fri - 8am - 5pm, Sat and additional hours as required
An exciting opportunity has become available for a driven and talented leader to join our team as a Service Manager at Portadown Vauxhall.
Your role will involve working with our Aftersales team to ensure that our Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely alongside our franchise management as well as site management teams to drive performance improvement.
* Conducting performance reviews with your service team; focusing on key performance metrics, identifying action plans when required
* Assessing training and coaching requirements and facilitating necessary training where required
* Working closely to ensure the correct level of interaction required to achieve desired budgets and performance
* Supporting the Service teams with a core focus on great customer outcomes
* Ensuring the business is focused on the right measures of efficiency, cost-control, productivity, and profitability of the aftersales departments
* Supporting the growth of future leaders
We are looking for a candidate who has experience within a management position, has worked within the aftersales space of a fast-paced and proactive motor dealership.
We seek someone with exceptional interpersonal and communication skills; capable of building relationships and drawing out the best performance from colleagues. A proven track record of performance improvement is essential.
About us: We are one of the top three automotive retailers in the UK, representing 32 manufacturer brands, selling a wide range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising each person's valuable contribution. We invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Core Benefits:
* Competitive salaries with structured pay scales and progression opportunities
* Generous annual leave that increases with service
* Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
* Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
* Eyecare vouchers for vision care needs
* Smart Health – 24/7 GP access for mental and physical wellbeing
* Dental insurance for routine and unexpected treatments
* Critical illness cover for life's challenging moments
Financial Wellbeing:
* MyView PayNow – access a portion of your pay as you earn, with tools to manage your finances
* Free Will writing services
* Flexible life assurance options and partner coverage
Leisure & Lifestyle:
* Discounted gym memberships
* Travel insurance
* Home and technology vouchers
* bYond card and exclusive retail discounts
We are committed to providing our people with manufacturer brand and management training to enhance career development. We celebrate success at all levels.
Lookers and Charles Hurst are equal opportunities employers, fostering an inclusive environment free from discrimination where everyone can reach their full potential.
If your application is successful, relevant employment checks will be conducted prior to your start, including employment verification, address, credit history, criminal record, and driving license checks if applicable. All offers are subject to a 6-month probation period.
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