Care Navigator/ Receptionist (fixed term)
This is initially a 12 month fixed term contract.
We are looking for caring communicators who are ableto answer a large volume of calls whilst ensuring data is recorded accurately. Youwill direct patients appropriately to the most relevant service. We are lookingfor candidates who have the ability to communicate effectively verbally and viaemail with a wide range of patients and service providers.
Main duties of the job
To be ableto answer & signpost a large volume of calls, directing patientsappropriately to the most relevant services
Be able towork under pressure
Duties willinclude:
Signposting patients & booking appointments
Giving out results following practice guidelines
Contacting other providers
Arranging home visits
Processing prescription requests
Registering new or temporary patients
Preparing consulting rooms prior to surgery& tidying rooms after surgery
Chaperone doctors/nurses as requested
Opening/closing of surgery
About us
We are alarge medical practice with 4 sites in Chaddesden, Oakwood, Borrowash &university of Derby.
We Pride ourselves in providing quality careto all our patients
Job responsibilities
Park Medical Practice- Care Navigator/ Receptionist
Reports to: Patient Services Manager
Part Time/Full Time working between the hours of 7.45-6.30pm
JOB SUMMARY:
The role of reception/call handler, beingthe first port of call, is to ensure all incoming calls or face to faceappointments are received and responded on a timely manner.
To be able to signpost patientsto the appropriate clinician or service.
Assist patients in using the online triage system.
KEY RESPONSIBILITIES:
To be able to direct patients appropriatelyto relevant services
To have excellent communication skills,with the ability to communicate in writing electronically and verbally with awide range of providers and users of services, including patients; carers;voluntary; social; primary and secondary care providers.
To have excellent IT skills
To understand the importance ofconfidentiality
To respond appropriately in emergencysituations
To report any incidents that mightcompromise health & safety for self, other staff or patients
Telephone Duties:
Sign posting patients to the mostappropriate service
Booking appointments
Giving out test results following practiceguidelines
Contacting other providers
Arranging home visits
Processing emails/prescription requests
General Reception Duties:
Registering new patients and temporaryvisitors
Handing out reports/prescriptions/patientinformation
Preparing consulting rooms prior to surgeryand tidying rooms after surgery
Health & safety awareness (e.g.handling samples)
Chaperone doctors/nurses as requested
Inputting and extracting information fromthe computer system
Collecting and receipting payments for non-NHSservices
Opening/closing of surgery
Assisting with clinics as and when needed
Attend performance & development review
Attend training as deemed necessary
LEARNING AND DEVELOPMENT:
You will have an individual induction & training with regular reviews.
To take part in annual appraisal, developing a personal development plan,from which training needs will be identified and training undertaken
EQUALITY AND DIVERSITY:
The post holders must cooperate with all policies and procedures designedto ensure equality of employment. Co-workers, patients and visitors must betreated equally irrespective of gender, ethnic origin, age, disability, sexualorientation, religion etc. The post holders should respect patientconfidentiality at all times and not divulge patient information unlesssanctioned by the requirements of the role.
Due to the nature of this work, this post is exempt from the provisions ofSection 4 (2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order1995. Applicants for posts are not entitled to withhold information aboutconvictions which for other purposes are spent under the provisions of the Actand in the event of employment, any failure to disclose such convictions couldresult in disciplinary action or dismissal by the Practice. Any informationgiven will be completely confidential and will be considered only in relationto an applicant of a position to which the order applies.
JOB DESCRIPTION AGREEMENT:
This job description is intended to provide an outline of keyresponsibilites only. There may be other duties required of the post holdercommensurate with the position. All members of staff should be prepared to workflexibly across all sites and must be prepared to cover their colleaguesannual leave/sickness.
Person Specification
Qualifications
* Excellent telephone manner
* Able to use a computer system (System One)
* Ability to work as part of a team
* Excellent customer care demonstrating empathy and patience
* Flexible working approach
* Remain calm under pressure
Experience
* Excellent telephone manner
* Able to use a computer system (System One)
* Ability to work as part of a team
* Excellent customer care demonstrating empathy and patience
* Flexible working approach
* Remain calm under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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