Director of Operations. The Director of Operations serves as the brand leader, overseeing all aspects of day-to-day operations. This role is accountable for delivering operational excellence by consistently exceeding the brand’s high standards for quality, service, and cleanliness. The Director ensures that all restaurant locations are well-maintained, safe, and fully prepared for business at all times. Success in this role is achieved by building and leading a high-performing team capable of executing strategic plans effectively. The Director is also responsible for driving sustainable growth in EBITA, aligned with sound business practices and operational discipline.
Leadership Responsibilities
1. People
* Represent Our Client’s Mission, Vision, and Core Values.
* Recruit, train, certify, develop, and retain high-quality District Managers.
* Provide leadership, management, and accountability for District Managers.
* Foster employee retention by maintaining a respectful and inclusive work environment.
2. Quality
* Exceed brand standards for Quality, Service, and Cleanliness at each location.
* Drive sales growth through exceptional guest experiences.
3. Systems & Process Execution
* Oversee profit, sales, and guest count growth for the brand.
* Ensure implementation and adherence to all company systems, practices, policies, routines, and processes.
* Guarantee comprehensive training and certification for all appropriate staff.
* Monitor and correct process execution as needed.
* Ensure new products and processes are executed to standard.
* Maintain facilities, equipment, and premises in meticulous condition through proper systems.
* Enforce strict compliance with food safety, worker safety, and employment standards.
4. Planning
* Evaluate restaurant performance and coach District Managers on action plans.
* Communicate company objectives consistently through scheduled calls, meetings, and digital communications.
* Guide District Managers in promoting the brand through community involvement and local store marketing initiatives.
* Lead the annual planning process, aligning goals with the corporate strategic operating plan.
* Analyze financial and operational reports to develop solutions and ensure goal achievement.
* Identify and address performance gaps to maximize operational success.
5. Development
* Ensure high-quality start-up and opening processes for all new restaurant growth initiatives.
Knowledge, Skills, and Abilities
* 3 to 5 years of multi-unit operations in QSR restaurants, overseeing more than 15 locations, is required.
* A college or University Degree would be an asset.
* Must have a valid Canadian driver’s License, provide your own car
* Advanced understanding of quick-service restaurant operating systems.
* Proven ability to train, develop, and coach team members.
* Strong financial acumen, including P&L management and budget planning.
* Excellent verbal and written communication skills.
* Demonstrated leadership and motivational capabilities.
* Self-directed and highly motivated.
* Strong analytical and problem-solving skills.
* Sound judgment and decision-making abilities.
* Proficiency in Microsoft Office Suite.
* Ability to build and maintain professional relationships.
* Exceptional planning, organizational, and prioritization skills.
Relocation
Opportunity for relocation within Canada only. Only those candidates currently living in Canada will be considered for this opportunity.
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