Job title: Office Administrator (Aftersales Team)
Location: Maidenhead, SL6 4XE (full time on site)
Contract length: 12 months
Pay rate: £14.00 per hour
From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s blood donations to ensure a healthy supply, my clients' purpose is to make the world a better place by bringing life-changing health technologies to the people who need them.
As the Sales Service Specialist, you would be responsible for processing sales orders in a timely manner and dealing with telephone enquiries from customers and salespeople.
Role & Responsibilities:
Process orders from customers, salespeople and engineers via email and EDI. Enter orders into SAP (Symphony) by specific allocation times throughout the day. Handle telephone or email internal/external customer queries on deliveries, invoice pricing, product availability and all topics relating to customer orders. This may involve communication with other departments within Maidenhead in addition to staff in Germany or Ireland.
In addition, this role involves:
* Business admin
* Order entry
* Administrative duties
* Attend regular team meetings and display input in team projects.
* Understand customer key issues through customer visits with Salespeople or Engineers.
* Any other responsibilities of the Sales Service Dept that require assistance.
Skills Required & Background:
* Excellent communicator with proven telephone skills.
* Knowledge and proven experience of Microsoft Office applications (Excel, Outlook)
* Attention to detail.
* Ability to make decisions under pressure.
* Should be able to work independently or as part of a team.
* Willing to perform routine tasks and projects requiring initiative and self-motivation.
* Previous knowledge and experience of SAP systems – desired but not essential as full training can be provided.
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