Role overview:
First Line Manager
Basingstoke
Basingstoke Customer Service Centre
Permanent
Full Time
Salary £34000
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Join us as a First Line Manager and you'll be making the magic happen in our Customer Services Centres and Delivery Centre. You’ll be coaching and motivating your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers. You’ll be finding what works well and striving to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. It’s a great feeling, one you’ll get to experience often.
Role overview:
As part of this role, you’ll be responsible for:
* Overseeing the running of the site, staffing and other resources
* Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets
* Providing regular and consistent performance feedback
* Influencing operational decisions
* Working closely with other internal/external departments to ensure smooth-running operation
* Communicating with and deputising for Operations Manager, working cross functionally and supporting different work area teams as required
* Creating a safe working environment, adhering to health and safety policies
People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first. You won’t stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you’ll take charge of them both.
You will need:
* Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methods
* A track record of developing teams to achieve customer-focused results
* Strong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomes
* Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards
* Ideally, experience working in a logistics or transport environment
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including