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Customer / Desktop Support Engineer (Office 365), south west london
Client:
Experis UK
Location:
south west london, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support team. This client has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. The role requires the following skills:
* Own, investigate, and resolve customer technical issues, collaborating across teams and using troubleshooting tools and practices.
* Participate in communities with peer delivery roles and share knowledge where appropriate.
* Develop technical and professional skills through training and readiness to resolve customer issues.
* Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
* Fluency in English with effective communication skills.
* Strong communication and interpersonal skills.
* At least 3 years of experience in technical support or a related field.
* Excellent problem-solving and troubleshooting skills.
* Strong knowledge of Office 365 technology.
* Knowledge of Office Setup & Deployment processes.
* Familiarity with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), their interfaces, functions, and troubleshooting.
* Understanding of Office integration with Windows, third-party network shares/OS, mobiles, SharePoint, and OneDrive.
* Additional desirable skills include networking, communication protocols (FTP, HTTP), object-oriented programming, and technical literacy.
* Ability to work independently and as part of a team.
* Strong organizational skills and attention to detail.
Additional or Preferred Qualifications (PQs):
* Relevant Microsoft Technology Certifications.
* Bachelor’s degree in Computer Science, Information Technology, or a related field.
* Experience in technical consulting or IT roles is preferred.
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