We're looking for a Tour Co-Ordinator to package History and Sports Tours for Educational Visits.
Responsibilities:
1. Deliver exceptional customer service to ensure the highest level of client satisfaction.
2. Clarify tour details from the outset, following established processes.
3. Provide expert advice on itineraries, transport, and accommodation options.
4. Oversee all aspects of the tour, from initial enquiry to post-tour follow-up and re-booking opportunities.
5. Liaise with travel and booking co-ordinators to arrange transport, accommodation, visits, and meals.
6. Manage all detailed information related to your assigned tours effectively.
7. Book flights within budget for specific tours.
8. Arrange visits and presentations at schools, clubs, and groups.
9. Ensure all paperwork and documentation are sent to clients and guides on time, adhering to GDPR guidelines.
10. Ensure tours are costed within budget and client payments are received on time.
11. Build and nurture long-term relationships with both clients and suppliers.
12. Contribute to improving work processes and procedures.
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