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Director of Professional Services, Newport
Client: Pathlock
Location: Newport, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
4
Posted:
26.08.2025
Expiry Date:
10.10.2025
Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build trusted advisor relationships with clients. Manages key metrics for consulting (utilization, profitability, revenue growth, customer satisfaction) for the Identity Governance organization.
Acts as the reporting point for all individual contributors throughout the Professional Services organization. Responsible for the care and development of the entire delivery team.
Responsibilities:
1. Develop partnerships across other service and domain areas
2. Manage a services team of over 10 members
3. Focus on client satisfaction during service delivery
4. Oversee engagement schedules and resource utilization
5. Create and maintain key sales tools for Application and Identity Governance
6. Develop vendor and partner relationships within Identity Governance
7. Build relationships across Solution Areas and Practices, including with sales leadership. Mentor resources.
8. Ensure the team’s skills and capabilities maximize quality, performance, and billability
9. Train and align resources with customer expectations and service delivery
10. Handle personnel performance and escalations
11. Enhance and streamline product security service offerings
12. Grow, develop, and retain team members
13. Assist sales in identifying and closing new business opportunities
Qualifications:
1. 10+ years in information security and/or professional services
2. At least 8 years in Identity Governance and Administration or Identity and Access Management
3. 5+ years in mentoring and managing professional services
4. Understanding of consulting financial metrics (utilization, profitability, revenue recognition, backlog)
5. Experience leading delivery projects with successful client outcomes in transformation programs
6. Deep knowledge of Application Governance, IAM, Governance, User Lifecycle Management, and Identity Data Management
7. Experience with Pathlock, SailPoint, and Saviynt solutions
8. Experience delivering professional services across industries
9. Experience developing consulting offerings and taking them to market
10. Understanding of cybersecurity trends and threats
11. Strong communication skills
12. Desire to mentor and grow individuals
13. Experience with enterprise software or systems integration
14. Client and partner communication skills
15. Ability to manage multiple projects
16. Experience in consulting, project planning, resource management, scoping, scheduling, and implementing IAM solutions
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